Service Delivery Manager
Service Delivery Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This position will provide an opportunity to understand how Ford IT builds and operates global services while meeting Ford Security and Data Protection requirements. It will also provide experience with managing Suppliers who deliver services
The position requires manage different projects such as:
- Printer site refresh.
- Plotter site refresh.
- Applications live cycle management.
- Ford internal live cycle HW migration/upgrade.
- Day to day printer operation.
- Printer & Plotters urgent incident management.
Responsibilities
- Oversight of Service Providers daily activities to ensure compliance with negotiated contracts
- Developing and driving common global processes for delivering Print Services globally
- Coordinating Print Driver upgrades for Centralized and Distributed Print Servers to drive commonization.
- Annual or as needed coordination of printer firmware upgrades with Suppliers
- Deployment of new Print Technology to improve User Experiences and the security of printers.
- Working with Ford Network Server Hosting and Supplier technical teams to resolve both Ford and Supplier software or hardware issues.
- Management of financials that include managing PO requests and reviews to ensure that services are delivered within agreed to budgets.
- ServiceNow knowledge
- Project management knowledge
- PMP Certification a plus
- ACP Certification a plus
- Tools
- Alteryx
- Excel
- SharePoint
- Jira
- End-user relationship management
- Supplier management
- Good problem-solving skills
Qualifications
Must Have Skills include:
- Must have a minimum of High School diploma or relevant experience.
- Good Interpersonal skills
- Good Project Management skills to coordinate both Supplier and Ford Technical teams to solve both technical and business issues
- Self-motivated and drive to find solutions to problems that include a very complex network of devices that may affect the Print Suppliers ability to perform.
Nice to have Experience or Skills include:
- Experience with Supplier sourced service management
- Project Management
- Datacenter
- Network Operations
You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!
As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:
Immediate medical dental and prescription drug coverage
Flexible family care parental leave new parent ramp-up programs subsidized back-up child care and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays including the week between Christmas and New Years Day
Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits click here:Benefit Summary
This position is a salary grade 7.
This position is a range of salary grades 7.
* Please note: This is a hybrid role you are expected to relocate if you are not within commutable distance and responsible to be on site at minimum 4 days per week *
*Visa Sponsorship is not provided for this role*
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States If you need a reasonable accommodation for the online application process due to a disability please call 1-.
#LI-Hybrid
#LI-GH2
Required Experience:
Manager
Employment Type
Full-Time
