Customer Service Manager
Customer Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Construction Resources (CR) is a leading building products distributor serving the Southeast with a portfolio that includes countertops appliances lighting garage doors fireplaces flooring and more. As we expand into the Charleston market it is the primary responsibility of this position to coordinate and manage the customer ordering process. This includes but is not limited to creating order acknowledgements posting signed order acknowledgements and payments to individual orders communicating with customers on deliveries and backorders and answering general order/material questions. Moreover below details additional responsibilities related to maintaining customer relationships as well as general office responsibility.
Key Responsibilities
- Processing order acknowledgements from inception recording approval documents on order acknowledgements accepting payment if applicable and setting delivery of product.
- Attracts potential customers by answering product and service questions suggesting information about other products and services.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Provide clerical and administrative support as necessary.
- Lead coach and motivate the inside sales team to consistently achieve revenue targets and KPIs.
- Develop and implement sales strategies scripts and best practices to drive new business and customer retention.
- Monitor daily sales activity pipeline health and conversion metrics to ensure strong performance.
- Provide regular training mentorship and performance feedback to sales representatives.
- Manage the CRM system to ensure accurate lead tracking pipeline visibility and reporting.
- Handle escalated client issues and maintain strong relationships with key accounts.
- Recruit onboard and develop top inside sales talent to build a high-performing team.
Experience
- High school Diploma/GED
- Bilingual preferable
- Ability to type 30-35 words per minute
- Computer skills: Microsoft Office Outlook
Skills and Experience
- Time Management
- Customer Engagement
- Attention to Detail
- Well Organized
BENEFITS
Medical
Dental
Vision
Employer Paid Basic Employee Life and AD&D Insurance
Employer Paid Long Term Disability
Flexible Spending Accounts
VoluntaryShort-Term Disability
Voluntary Life and AD&D Insurance
Voluntary AccidentInsurance
Voluntary Critical IllnessInsurance
EEO
At Construction Resources our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth development and purpose.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time stand walk climb stairs use hands to finger handle or feel and reach with hands and arms. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.
OTHER DUTIES
Please note: this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
PRIVACY NOTICE
We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process we require your explicit consent to collect store and process your personal information including but not limited to your resume contact details professional experience and other relevant data.
This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.
By submitting your application you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at
Required Experience:
Manager
Employment Type
Full Time
