Director of UX Design
Director of UX Design
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Job Description
** Must be able to work PST hours andbe willing to travel to Irvine CA frequently
Job Summary:
The Director of UX will be responsible for shaping and driving the overall user experience vision at iHerb. This leader will build and scale a high-performing UX design team partner with product CX and cross functional stakeholders and champion customer-first design across all digital touchpoints. The role requires both strategic vision and hands-on design leadership with a focus on delivering intuitive delightful and accessible experiences for millions of global customers.
Job Expectations:
Leadership & Strategy
Define and drive the long-term UX vision and strategy for iHerbs web and mobile platforms.
Oversee the end-to end user experience on our global website for all platforms (desktop mobile web and app)
Build mentor and inspire a team of UX designers researchers and design managers.
Advocate for design thinking and human-centered design practices across the organization.
Help to build a strong design culture within the organization
Get hands-on with projects when necessary to drive projects forward
Collaboration & Execution
Partner closely with Product Management Engineering CX and Marketing to align on goals priorities and execution.
Translate business objectives into customer-centric design solutions that drive growth and retention.
Establish and maintain scalable design systems ensuring consistency across platforms.
Oversee adoption of design software tools and workflows to maximize team efficiency and collaboration.
Innovation & Customer Experience
Use research data and insights to inform design decisions and continuously improve usability.
Stay ahead of industry trends tools and best practices to evolve iHerbs design capabilities.
Champion accessibility and inclusivity ensuring products are usable by customers worldwide.
Knowledge Skills and Abilities:
Required:
Experience with A/B testing
Strong portfolio showcasing design leadership strategy and execution
Experience leading a product focused high-performance design team
Experience working with product business stakeholders and user researchers to drive strategy vision and execution
Experience managing processes and teams in an agile/scrum environment
Experience working with design systems and tools such as Figma
A user-centered design approach and highly collaborative low-ego approach to design
Experience attracting hiring and retaining top design talent
Equipment Knowledge:
Experience with graphic development software (Photoshop ImageReady Illustrator etc.)
Experience with Microsoft Office Suite (Word Excel PowerPoint)
Experience with Google Business Suite (Gmail Drive Docs Sheets Forms) preferred
Experience Requirements:
Generally requires a minimum of ten (10) years of design experience with a focus on eCommerce or related field. Five (5) plus years in a Supervisory role preferred.
Education Requirements:
Bachelors Degree in Art UI/UX Design or related field required or equivalent work experience
Judgment/Reasoning Ability: Able to identify troubleshoot and resolve problems quickly using sound judgment poise and diplomacy. Ability to use judgment and reasoning skills and determine when to escalate issues as required in a timely manner.
Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit walk climb stairs use hands and fingers bend stoop and reach with hands and arms. Reaching above shoulder heights below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: The noise in the work environment is usually moderate. Other factors are:
Hectic fast-paced with multi-level distractions
Professional yet casual work environment
Office / Warehouse environment
Ability to work extended hours as required
#LI-JC1
Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical dental vision and basic life insurance programs and may enroll in our companys 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the companys policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.
Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
For more information on iHerb benefits visit us at .
Anticipated Pay Scale:
$205956 - $275834 USD
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party (Agency) candidates. If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to . Do not contact iHerb employees directly. If requested to work on a role any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earths best-curated selection of health and wellness products at the best possible value delivered with the most convenient experience.
Were the worlds largest eCommerce platform dedicated to vitamins minerals and supplements and other health and wellness products. For more than 25 years weve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items we ship over 50000 products from over 1800 brands direct to our customers in 180 countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer Empower Our People Be Entrepreneurial & Pivot Quickly
Embrace Diversity & Inclusion Strive for Simplicity
iHerb Benefits
At iHerb we are dedicated to offering programs designed to help our employees and their families stay healthy live well and plan for their financial future. Built on a strong foundation our programs provide options and upgrades with flexibility protection and security in mind. For the comprehensive benefitslist visit our international team members you may be eligible forbenefitsdepending on the country where you are Acquisition Partner/local HR representative will go over thebenefitsyou are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
Required Experience:
Director
Employment Type
Full Time
