Patient Navigator
Patient Navigator
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1 Vacancy
Job Description
About Our Company
Were a physician-led patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary multispecialty and urgent care providers serve millions of patients in traditional practices patients homes and virtually through VillageMD and our operating companies Village Medical Village Medical at Home Summit Health CityMD and Starling Physicians.
When you join our team you become part of a compassionate community of people who work hard every day to make health care better for are innovating value-based care and leveraging integrated applications population insights and staffing expertise to ensure all patients have access to high-quality connected care services that provide better outcomes at a reduced total cost of care.
Please Note: We will only contact candidates regarding your applications from one of the following domains: @ @ @ @ @ @ or @.
Job Description
Position Summary:
The Patient Navigator performs the expanded clerical functions in patient portal registrations/portal navigation education scheduling appointments and other areas dependent on the patient needs. The Patient Experience Director is responsible for the direct oversight of the Patient Navigators at the assigned sites. Duties may vary depending upon the needs of the work site. Maintains the security and confidentiality of patient information at all times.
ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES:
Schedule & coordinate appointments for Summit Health if required.
Facilitate the patients experience at the site and if needed assist with ancillary appointments and patient portal.
Greets and address patients in the waiting areas at the sites to introduce the PN concept.
Engage patients in discussions regarding their experience at the health center.
Encourage patients to submit satisfaction survey for continual feedback and improvement.
Communicate patient information gathered to Site Leadership who will share with the Patient Experience Director.
Participate in Site Leadership meetings to communicate patient information weekly/monthly.
Serve as a liaison for the patient.
Address specific patient concerns.
Involve Site Director and other appropriate individuals to facilitate resolution of concerns.
Document all issues using PAT Tool.
Monitor patient issue/complaint line daily and provide follow up.
Assist with translation if needed- (Language Solutions).
Assist with patient related outreach and engagement as assigned by Site Director or Patient Experience Director.
GENERAL QUALIFICATION STANDARDS & JOB REQUIREMENTS:
Education/Certifications/Licenses:
High School Diploma or GED required
Bachelors Degree preferred study in Healthcare Administration preferred
Performance Standards for Specialty Knowledge Skills & Abilities:
Working knowledge of basic computer programs and excellent typing skills.
Ability to plan prioritizes and completes delegated tasks in a reasonable span of time.
Ability to work independently and as a member of a team.
This position may require cross-coverage of other sites as needed and therefore a measure of flexibility to respond adequately to changing demands is required.
Superior customer service skills.
Excellent communication skills both verbal and written.
Maintains a neat and orderly appearance as a means towards presenting a professional image including wearing the designated uniform
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMDs benefit platform includes Medical Dental Life Disability Vision FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Companyprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to and does not discriminate on the basis of race color religion creed gender/sex sexual orientation gender identity and expression (including transgender status) national origin ancestry citizenship status age disability genetic information marital status pregnancy military status veteran status or any other characteristic protected by applicable federal state and local laws.
Safety Disclaimer
OurCompanycares about the safety of our employees and Companydoes not use chat rooms for job searches or Companywill never request personal information via informal chat platforms or unsecure Companywill never ask for money or an exchange of money banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams visit file a complaint at
Employment Type
Full-Time
Key Skills
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