Senior Product Operations Manager (Go to Market)

Why Work For Us

Grubhubpart ofWonder Group Incis all about connecting hungry diners with our network of over 375000 merchants nationwide. Innovative technology user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team you become part of a community that works together to innovate solve problems grow work hard and have a ton of fun in the process!

About the Role:

We are looking for an experienced and driven Senior Product Operations Manager Go to Market to join our Product team and serve as the connective tissue across Product UXR Design Engineering and go-to-market functions. This role will support the end-to-end operations process within the product development lifecycle from discovery to launch across multiple domains - ensuring our launches are positioned for success and delivered with discipline consistency and measurable impact.

This is a cross-functional role that requires strong stakeholder management and product operating frameworks to help evolve our GTM operating model. This is both an executor and influencer role - ideal for someone with deep program management expertise organizational rigor and the ability to bring structure to complex cross-functional efforts. You will not only design and drive scalable processes across our entire product organization but youll also work with cross functional partners to evolve our GTM operating framework. While this is a senior-level individual contributor role it carries significant organizational influence. Youll work closely with senior leaders across the organization help shape how our product GTM operating model evolves and set the foundation for establishing processes that enable our teams to scale with speed and precision.

If you thrive at the intersection of strategy and execution and you love building processes that enable teams to deliver impactful customer experiences this is your opportunity to play a critical role in shaping how our products go to market.

The Impact You Will Make

• GTM Process Enablement:Build document and optimize playbooks templates and processes that standardize how product launches are executed ensuring rigor efficiency and repeatability across product domains.
• Customer Insights:Partner closely with UXR Product Analytics and customer-facing teams to gather synthesize and amplify the voice of the customer. Translate these insights into product narratives and GTM strategies that reflect real customer needs and motivations.
• GTM Alignment:Drive the coordination and execution of GTM activities across product domains by establishing clear processes managing timelines and tracking deliverables to ensure alignment with Marketing cross-functional partners and roadmap priorities.
• Positioning & Messaging:Collaborate with Product Managers and Product Marketing to ensure new features align with company strategy and Grubhubs overall brand positioning. Act as a consultative partner to Marketing on value propositions and messaging of features/launches ensuring consistency and clarity while keeping customer impact at the center.
• Launch Planning & Enablement:Develop launch plans timelines and materials; equip Sales CS Marketing and other stakeholders with the right tools (FAQs decks release notes).
• Adoption & Impact Tracking:Measure adoption engagement and business outcomes for product features; iterate on GTM based on results.
• Cross-Functional Collaboration:Serve as the bridge between Product Engineering Marketing/Growth/Brand Sales and Customer Success to ensure cohesive messaging and execution.
• Thought Leadership:Act as a product evangelist internally and externally shaping the story of our product and guiding internal teams on feature positioning.

What You Bring to the Table

• 5 years in Product Operations Product Management Product Marketing Program Management or related roles; experience in tech or consumer-facing products preferred.
• Proven success building and scaling operational frameworks for GTM or product launch processes.
• Proven ability to develop and execute GTM strategies for multiple product launches at one time.
• Strong storytelling writing and presentation skills.
• Experience working cross-functionally with Product Design Engineering Marketing Sales and GTM teams.
• Data-driven mindset with the ability to measure and report on adoption engagement and impact.
• Self-starter able to thrive in a fast-paced ambiguous environment.

As a matter of company policy Grubhub does not sponsor applicants for employment visa status for this role.

Base Salary: $162000 per year.

Wonder uses geographic-specific salary structures which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors such as the candidates skills education training credentials and experience.

And Of Course Perks!

• Flexible PTO.Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness.Excellent medical dental and vision benefits 401k employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Free Meals.Our employees get a weekly Grubhub credit to enjoy.
• Social Impact.At Grubhub we believe in giving back through programs like theGrubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics. If youre applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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