Senior Event Manager DoubleTree by Hilton Hotel Kansas City Overland Park
Senior Event Manager DoubleTree by Hilton Hotel Kansas City Overland Park
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1 Vacancy
Job Description
DoubleTree by Hilton Hotel Kansas City Overland Park is seeking a Senior Event Manager to join our dynamic team! In this role youll lead the planning and coordination of exceptional group events at our beautiful property ensuring every detail contributes to unforgettable guest experiences.
What will I be doing
As Senior Event Manager you are responsible for event documentation and coordination with Sales hotel departments and customers to ensure consistent high-level service throughout the pre-event event and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planners primary contact following turnover on property and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events.
Specifically your essential functions will be to perform the following tasks to the highest standards:
Organize plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone email written documents or in person.
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
Demonstrate knowledge of job systems products systems and processes.
Resolve conflicts and negotiate with others while handling complaints settling disputes and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
Ensure high-quality service by communicating and assisting others to understand the guest needs providing direction and guidance feedback and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
Regular attendance.
#LI-JW1
What Were Looking For
To excel in this role you should bring the following:
1 years of hotel industry experience
A positive attitude with strong communication skills
A commitment to exceptional customer service
Flexibility in scheduling including weekend availability based on group business needs
Preferred Qualifications
While not required the following would give you an advantage:
Prior events experience within the hotel industry
Familiarity with
A genuine passion for events with a drive to achieve goals and objectives
The Benefits:
Hilton is proud to have an award-winning workplace culture ranking#2 Best Company To Work For in the U.S.
We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Access to your pay when you need it through DailyPay (Based on hotel)
- Health insurance
- Complimentary Parking
- Uncapped Quarterly Bonus Potential
- Discounted Employee Meal per day
Discount at On Site Starbucks
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Go Hilton travel discount program
- Best-in-Class Paid Time Off (PTO)
- Supportiveparental leave
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education:Access to a wide variety of educational credentials(ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
Sales Incentive
Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales Catering & Events teams to reward our employees for their contributions to our companys financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives meaning multiple opportunities to earn a payout
What is it like working for Hilton
Hilton is the worlds leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every single day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Employment Type
Full-Time
