• Maintain an exceptional customer experience at every touch point of the clients experience in the studio while having strong focus on maximizing retail potential and client retention
• Responsible for selling the brands unique offerings workouts homecare products and maintaining firm understanding of all as they become updated with company business
• Demonstrate the ability to attract and entice customers with effective retail theatre incorporating the client journey & brand story
• Confidently answer all client inquiries regarding FaceGym workouts while communicating accurate contraindications to clients at point of booking
• Coordinate smooth running of daily business while effectively communicating the company cancellation and lateness policy to clients and appropriately enforcing as necessary with tact and professionalism
• Manage customer complaints with confidence and overcome selling challenges both in the studio and over the phone
• Ensuring the front desk and workstations are clean according to Health & Safety guidelines and stocked with the products and tools/equipment necessary to carry out all FaceGym services and job tasks
• Communicate effectively and professionally with all the whole team throughout the day and day-to-day handover making the team aware of any challenges may arise
• Demonstrate full proficiency of Zenoti system booking system and all operating point-of-sale systems registers and card machines
• Work to support management by through necessary cover across studio locations when necessary to further support the brand and drive the business forward
• Portray a professional image at all times ensuring high-standard representation of the brand and consistently maintaining a positive demeanour while engaging with all stakeholders
• Maintain high standards of personal hygiene while adhering to FaceGym uniform and grooming guidelines
• Meet individual targets and performance goals and accurately completing all required paperwork and reports for the store and the team
• Demonstrate self-marketing abilities through word-of-mouth advertising participation in events social media and strive to grow both personal and studio business
• Maintain clean and presentable work stations practicing proper sanitization methods and genuine care of the many tools and high-end equipment devices

• Must be eligible to work in the US and have a valid New York Esthetician License
• Must be flexible to work consistent weekly shifts evenings and rotating holidays including minimum four (4) weekend shifts per month
• Must be able to effectively deliver all menu services and workouts after successful completion of FaceGym bootcamp training
• Must be able to stand for minimum 3 hours while performing consecutive workouts and demonstrate safe practice of body mechanics and self-care techniques throughout
• Must be consistently punctual reliable flexible and dedicated to assigned work commitments
• Must be willing to support across all locations when necessary to further support and drive the business

• Competitive salary incorporating service commission base hourly pay high paying events retail commission and generous tips from loyal customers
• Monthly bonus potential for retail conversion and quarterly comp workouts for all employees
• Diverse medical coverage options for individual & family through employer-contributed health insurance
• Dental and vision coverage for individual & family
• Generous PTO (paid time off) packages for both full-time AND part-time employees!
• Employer-sponsored life insurance and 401K pension plan
• Confidential employee assistance programs through independent third-party provider
• Great discounts on FaceGym workouts and products
• Exceptional education and training in advanced techniques and technologies
• Career progression and growth opportunities through internal promotion and recognition
• Employer sponsored Employee Discount Program

• Host pay $25/hr
• Trainers are paid according to the standard pay structure of hourly versus commission wherein the gross earned weekly salary will be equivalent to whichever sum amount is higher total service commission (which is issued at 18% of the pre-taxed menu price) or the total hourly pay for all clocked hours that fall under the primary duty category of client service time (issued at $25 per hour)
• $40/hr event pay
• Retail commission: 25% for skincare and manual tools FaceGym EMS and electric tools 10% commission and 3rd party product at 5% commission

THE HOME OF FACIAL FITNESS