Sr. Product Manager Global DSP SLS, SLS Performance
Sr. Product Manager Global DSP SLS, SLS Performance
Posted on :
03-10-2025
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1 Vacancy
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Job Description
At Amazon were working to be the most customer-centric company on earth -- including how we fulfill and deliver customer orders. The goal of Amazons Service Partner (DSP) Management Team is to exceed the expectations of our customers by ensuring that their orders no matter how large or small are delivered as quickly accurately and cost effectively as possible. To meet this goal Amazon is continually striving to innovate and provide best in class experience through the introduction of pioneering new products and services in the last mile space. Come join the team and help us make history!
We are looking for a dynamic and organized self-starter to join as a Sr. Product Manager for the Last Mile team to manage Service Level Standards (SLS) Performance. This person will own delivery performance products and mechanisms that delivery service partners (DSPs) use to manage their operations. This person will obsess about accountability mechanisms and data accuracy. They will build a roadmap to for the programs or metrics they manage create closed loop mechanisms and reduce defects. They will influence product and engineering roadmaps ground-truth metrics from the data source to the field and reduce bad actor behavior. This role will develop a strategy to data quality and expand our measurable and accountability signals. They will investigate customer anecdotes keeping a shape eye where experience does not match the data. We are seeking bar-raising candidates who are able to:
- Understand the complexity of our metrics deep dive data and work with engineering and product teams to troubleshoot and resolve issues
- Map signals to ground-truth of the behaviors that drivers engage in while on route.
- Overcome obstacles and work across teams to deliver high quality deliverables on-time. Balance when to dive deep and when to move forward with limited information.
- Understand complex use-cases connect the dots between various processes and systems and invent to create solutions that are easy to understand and scale
- Identify develop and enhance performance products that will improve the safety quality and speed of customers shipments
- Develop effective scaling mechanisms influence the roadmap and make difficult trade-offs on prioritization where their decisions will have multi-year impact
- Operate and deliver in a fast-paced environment
Role may require to travel up to 10% with US
- Bachelors degree or equivalent
- 5 years of product or program management product marketing business development or technology experience
- Experience owning/driving roadmap strategy and definition
- Experience as a product manager or owner
- Experience in influencing senior leadership through data driven insights
- Experience with feature delivery and tradeoffs of a product
- Experience with end to end product delivery
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124500/year in our lowest geographic market up to $206000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are looking for a dynamic and organized self-starter to join as a Sr. Product Manager for the Last Mile team to manage Service Level Standards (SLS) Performance. This person will own delivery performance products and mechanisms that delivery service partners (DSPs) use to manage their operations. This person will obsess about accountability mechanisms and data accuracy. They will build a roadmap to for the programs or metrics they manage create closed loop mechanisms and reduce defects. They will influence product and engineering roadmaps ground-truth metrics from the data source to the field and reduce bad actor behavior. This role will develop a strategy to data quality and expand our measurable and accountability signals. They will investigate customer anecdotes keeping a shape eye where experience does not match the data. We are seeking bar-raising candidates who are able to:
- Understand the complexity of our metrics deep dive data and work with engineering and product teams to troubleshoot and resolve issues
- Map signals to ground-truth of the behaviors that drivers engage in while on route.
- Overcome obstacles and work across teams to deliver high quality deliverables on-time. Balance when to dive deep and when to move forward with limited information.
- Understand complex use-cases connect the dots between various processes and systems and invent to create solutions that are easy to understand and scale
- Identify develop and enhance performance products that will improve the safety quality and speed of customers shipments
- Develop effective scaling mechanisms influence the roadmap and make difficult trade-offs on prioritization where their decisions will have multi-year impact
- Operate and deliver in a fast-paced environment
Role may require to travel up to 10% with US
- Bachelors degree or equivalent
- 5 years of product or program management product marketing business development or technology experience
- Experience owning/driving roadmap strategy and definition
- Experience as a product manager or owner
- Experience in influencing senior leadership through data driven insights
- Experience with feature delivery and tradeoffs of a product
- Experience with end to end product delivery
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124500/year in our lowest geographic market up to $206000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Department / Functional Area
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