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Make a difference in the community you live in! As a Community Builderan employee with the City of Gainesville you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job its a chance to contribute to community success and to help enhance the Gainesville way of life.

Department:

Salary Range Minimum:

Salary Range Maximum:

Closing Date:

Job Details:

Job Description:

SUMMARY

This is highly skilled responsible lead work supervising customer support service activities. Positions allocated to this classification report to a designated supervisor and work under limited supervision. Work in this class is distinguished from higher classes by its lack of managerial responsibility and from lower classes by its advanced support service skills and supervisory responsibility in a single service environment.

EXAMPLES OF WORK**

ESSENTIAL JOB FUNCTIONS

Depending on area assigned: Coordinates daily operations of staff. Provides support service training to new employees and coordinates special projects with staff. Assists in formulating polices and procedures affecting customer service.

Performs performance appraisals. Responds to inquiries and complaints from customers and other agencies in person by phone and by mail. Handles complicated complaints.

Investigates researches and resolves problems in accordance with established policy. Performs duties of a Customer Service Support Specialist I as needed.

Attends work on continuous and regular basis.

NON-ESSENTIAL JOB FUNCTIONS Acts in absence of supervisor. Performs other related duties as assigned.

NATURE OF WORK

Highly skilled responsible lead work supervising customer support service activities.

CLASSIFICATION STANDARDS

Positions allocated to this classification report to a designated supervisor and work under limited supervision. Work in this class is distinguished from higher classes by its lack of managerial responsibility and from lower classes by its advanced support service skills and supervisory responsibility in a single service environment.

EXAMPLES OF WORK**

ESSENTIAL JOB FUNCTIONS

Depending on area assigned:

Coordinates daily operations of staff.

Provides support service training to new employees and coordinates special projects with staff.

Assists in formulating polices and procedures affecting customer service..

Performs performance appraisals.

Responds to inquiries and complaints from customers and other agencies in person by phone and by mail. Handles complicated complaints.

Investigates researches and resolves problems in accordance with established policy.

Performs duties of a Customer Service Support Specialist I as needed.

Attends work on continuous and regular basis.

NON-ESSENTIAL JOB FUNCTIONS

Acts in absence of supervisor.

Performs other related duties as assigned.

MINIMUM REQUIREMENTS

Graduation from high school or possession of an acceptable equivalency diploma and four years of customer service work or experience related to area of assignment and one year supervisory experience; or an equivalent combination of education training and experience which provides the required knowledge skills and abilities.

LICENSES/CERTIFICATES

Valid Florida Driver License required.

NOTES

Typing at a speed acceptable to department needs may be required.

SELECTION FACTORS

Thorough Knowledge of local government policy and procedures.

Considerable knowledge of office terminology procedures routines and equipment.

Thorough knowledge of arithmetical computations and ability to perform computations quickly and accurately.

Thorough knowledge of and ability to use personal computers and relevant software.

Ability to prepare reports and maintain records.

Ability to work effectively with vendors co-workers and the general public.

Ability to communicate effectively both orally and in writing.

** This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job.

To be considered for this position you must take and pass the City of Gainesville:

-Typing (Passing score is 34WPM; Average Standard Net WPM is the score we go off of)
-Word
-Excel

**IF YOU HAPPEN TO FAIL YOUR TESTING YOU MAY RETAKE THE TEST AS LONG AS IT IS BEFORE THE DEADLINE**

To schedule testing please contact CareerSource North Central Florida by emailing your request. They are the test administrator and will be able to assist you with your assessments.

*PLEASE LISTEN TO THE ENTIRE MESSAGE FOR INSTRUCTIONS*

This testing is done online.

Testing is due by EOD 10/15/25

These are mandatory assessments and must be completed for further considered for this position.

***Test scores are good for 1 year*** If you have completed testing in the past year please ensure your scores are attached to your application before submission!!

Note:

May Require Assessment(s).

May fill multiple positions.

May establish an eligibility list.

Come join our team! The City of Gainesville offers a competitive benefits package and opportunities to grow both professionally and personally.

All regular employees are eligible for traditional benefits such as health insurance life insurance paid leave 11 paid a holidays a year a pension plan and a deferred compensation plan but we also offer great things like on-site fitness centers tuition reimbursement on-site medical staff and a wellness program to keep you healthy and happy. Please note; benefits are not available for temporary employees.

Equal Opportunity

The City of Gainesville is an equal opportunity/affirmative action employer and does not discriminate in hiring. Minorities women and individuals with disabilities are encouraged to apply. Individuals with a disability who require special accommodations during the selection process should notify the Human Resources Department at or TDD/TTY at .

Veterans Preference

Veterans are encouraged to apply. Veterans Preference ensures that veterans and eligible persons are given consideration at each step of the selection process. However preference does not guarantee that a veteran or other eligible person will be the candidate selected to fill the position. Section 295.07 Florida Statutes (F.S.) specifies who is eligible for Veterans Preference. State of Florida residency is not required for Veterans Preference.

If you are unable to apply online due to a disability contact recruiting at or by calling .