Dispatcher Retail Systems
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Get started now with Bizerba!
For our location inRichmond VAwe are looking for a
Dispatcher - Retail Systems
Coordinate Communicate and make an impact as a Dispatcher!
We are seeking an entry-level Dispatcher to support our Bizerba portfolio solutions for customers in our Retail Division. A successful Dispatcher will have a customer-focused attitude great attention to detail and be a self-starter who can drive continuous improvement projects. Youll also play a crucial role in ensuring the efficient and timely coordination of services vehicles and personnel a responsibility integral to our companys success. Please be advised that this role requires on-site reporting.
Your tasks
- Receive incoming telephone calls assess and dispatch service calls.
- Prioritize and determine best available technician to complete job.
- Provide feedback to the call center for improvements and customer concerns.
- Provide field team with parts support to help minimize return trips.
- Provide backup to fellow dispatchers as needed.
- Maintain the quality quantity and timeliness of dispatch to customer needs questions or problems.
- Ensure proper communication with customer to gather all pertinent information for service call.
- Consistently follow-up with customer to ensure completion and satisfaction.
- Track all service calls and provide service call reporting and metrics to management.
- Maintain service call logs and service manuals.
- Perform work according to the Bizerba Policy and Procedures Manual
Your profile
- High school diploma or equivalent required. An associate degree in logistics transportation or a related field is a plus.
- Minimum of 2 years of experience in dispatching call center logistics or transportation is preferred.
- Proficient in using dispatch software GPS systems and other relevant technology. CRM and SAP knowledge is a plus
- Strong computer skills necessary (MS Office including Outlook)
- Excellent organizational and time-management abilities.
- Ability to multitask and work in a fast-paced environment.
- Strong customer service and communication skills both verbal and written.
- Problem-solving skills with the ability to think quickly and make decisions under pressure.
- Understanding of local geography transportation regulations and industry best practices.
- Occasional lifting of up to 20 lbs
- Ability to work in a sitting position for extended periods.
- Available Mon-Fri 8a-5p (must be available to work weekends on an on-call shift as needed)
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
Since 1866, Bizerba has been a leading supplier of scales, cutting machines, labels and software for retail, industry and logistics with 120 presences worldwide.
