Lead Retail Associate

Chevy Chase, MD - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Reports to: Store Manager or Assistant Store Manager

Pay: $21.00/hr Tips & Benefits including Medical Dental Vision Life Disability 401K w/ Match and more!

Position Overview:

The Lead Retail Associate (Shift Lead) provides an exceptional experience for all customers and fellow team this role the Shift Lead will support Store leadership in day-to-day operations and lead by example as a positive customer-focused retail associate. The Shift Lead may hold a state designation as the manager on duty key holder or agent in charge and as such will be responsible for coaching and training employees and resolving customer issues as needed. The Shift Lead will work closely and collaboratively with the store leadership team to drive results in a fast-paced environment while supporting the Companys core values and culture.

Major Areas of Responsibility include:

Support store leadership in achieving sales goals and business growth.
Lead by example and promote a service-minded retail environment.
Demonstrate exceptional cannabis product knowledge and provide guidance to customers to ensure a positive experience.
Open/close the store as needed and assign tasks as needed throughout the day to meet business demands.
Perform and train the retail team on all retail tasks and responsibilities including but not limited to customer intake sales inventory and POS transactions.
Provide coaching in the moment to employees and escalate employee concerns or issues to store leadership in a timely manner.
Ensure operational excellence by following SOPs compliance regulations and established internal processes; report any compliance issues concerns or violations to store leadership in a timely manner.
In collaboration with store leadership support all aspects of inventory management including but not limited to: ensuring inventory movement is properly documented and supporting regular audits and month/quarter/year-end inventory processes
Identify opportunities for improvement and share findings with store leadership.

Minimum Qualifications (Skills Knowledge & Abilities):

All applicants must be at least 21 years of age
3 years of retail or customer service experience
Experience with cash handling and Point-of-Sales systems required
Exceptional customer service and problem-solving skills
Strong collaboration skills and the ability to contribute to a positive work environment
Ability to coach and influence others
Flexibility to work nights weekends and holidays as needed

Travel %: 0

FLSA status: Non-Exempt 2

Additional Abilities Required:

This role is performed in a traditional retail setting which requires the ability to have a high stress tolerance and be flexible and adaptable. While performing the duties of this job the employee is required to stand walk or sit for extended periods of time use hands to perform manual tasks use computer equipment such as POS and email and lift or move up to 50 pounds (or more with assistance). Must be able to speak and communicate verbally with co-workers customers vendors etc. The noise level in the work environment is usually moderate.

Note: Nothing in this job description restricts the companys right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.

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Required Experience:

Reports to: Store Manager or Assistant Store ManagerPay: $21.00/hr Tips & Benefits including Medical Dental Vision Life Disability 401K w/ Match and more!Position Overview: The Lead Retail Associate (Shift Lead) provides an exceptional experience for all customers and fellow team this role the Shi...