Infrastructure Support Engineer, IREO
Infrastructure Support Engineer, IREO
Posted on :
03-10-2025
Employer Active
1 Vacancy
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Job Description
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global data centre other words were the people who keep the cloud running. We support all AWS data centres and all the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help support these challenges.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS globally to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
You will be a valued member of an exceptional global team working on local problems thriving in a dynamic and enthusiastic environment that combines dedication and enjoyment.
At Amazon Web Services (AWS) you will get hands-on experience with tools and services that exist outside the scope of native AWS products. This presents an exciting opportunity to engage with systems you might not encounter otherwise allowing you to gain invaluable experience in infrastructure development.
Key job responsibilities
- Experience in technical support or experience troubleshooting and debugging technical systems Experience scripting in modern program languages
- Hold or be able to attain an Australian Government Security Vetting Agency clearance (see day in the life
Dive deep to pinpoint the underlying causes of software-based issues providing valuable assistance in escalations when necessary.
Apply Linux expertise to troubleshoot innovate solutions and resolve technical issues.
Efficiently managing ticket queues for both our internal team and partner service teams ensuring service level agreements (SLAs) are met.
Leading the team to enhance operational efficiency by analysing root causes trends and developing metrics procedures tools and documentation.
Engaging with internal service teams to contribute to company-wide initiatives including tasks such as patching operating system migrations and code releases.
Working with various internal software development teams to actively enhance systems and services within the teams scope.
Collaborating closely with experienced engineers and actively engaging in knowledge-sharing sessions with the team.
About the team
At AWS Infrastructure Reliability Engineering Organization (IREO) were the team behind the scenes keeping AWSs vast infrastructure running smoothly. Think of us as the guardians of the clouds foundation - were the ones who ensure that when millions of customers hit deploy or launch everything just works.
Our team is a unique blend of problem solvers systems thinkers and infrastructure enthusiasts. We dont just maintain systems; we innovate automate and continuously push the boundaries of whats possible in infrastructure reliability. Whether were developing new automation tools responding to complex technical challenges or optimising our global systems were always thinking several steps ahead.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- Knowledge of networking protocols such as HTTP DNS and TCP/IP
- 1 years of technical support experience
- Experience scripting in modern program languages
- 1 Year LinuxWindows systems administration experience.
- Experience in technical support
- Experience scripting in one or more language (e.g. Bash Python Perl Ruby)
- Experience troubleshooting and debugging technical systems
- Knowledge of web services distributed systems and web application development
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS globally to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
You will be a valued member of an exceptional global team working on local problems thriving in a dynamic and enthusiastic environment that combines dedication and enjoyment.
At Amazon Web Services (AWS) you will get hands-on experience with tools and services that exist outside the scope of native AWS products. This presents an exciting opportunity to engage with systems you might not encounter otherwise allowing you to gain invaluable experience in infrastructure development.
Key job responsibilities
- Experience in technical support or experience troubleshooting and debugging technical systems Experience scripting in modern program languages
- Hold or be able to attain an Australian Government Security Vetting Agency clearance (see day in the life
Dive deep to pinpoint the underlying causes of software-based issues providing valuable assistance in escalations when necessary.
Apply Linux expertise to troubleshoot innovate solutions and resolve technical issues.
Efficiently managing ticket queues for both our internal team and partner service teams ensuring service level agreements (SLAs) are met.
Leading the team to enhance operational efficiency by analysing root causes trends and developing metrics procedures tools and documentation.
Engaging with internal service teams to contribute to company-wide initiatives including tasks such as patching operating system migrations and code releases.
Working with various internal software development teams to actively enhance systems and services within the teams scope.
Collaborating closely with experienced engineers and actively engaging in knowledge-sharing sessions with the team.
About the team
At AWS Infrastructure Reliability Engineering Organization (IREO) were the team behind the scenes keeping AWSs vast infrastructure running smoothly. Think of us as the guardians of the clouds foundation - were the ones who ensure that when millions of customers hit deploy or launch everything just works.
Our team is a unique blend of problem solvers systems thinkers and infrastructure enthusiasts. We dont just maintain systems; we innovate automate and continuously push the boundaries of whats possible in infrastructure reliability. Whether were developing new automation tools responding to complex technical challenges or optimising our global systems were always thinking several steps ahead.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- Knowledge of networking protocols such as HTTP DNS and TCP/IP
- 1 years of technical support experience
- Experience scripting in modern program languages
- 1 Year LinuxWindows systems administration experience.
- Experience in technical support
- Experience scripting in one or more language (e.g. Bash Python Perl Ruby)
- Experience troubleshooting and debugging technical systems
- Knowledge of web services distributed systems and web application development
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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