Client Success Leader

Who We Are

Machinify is a leading healthcare intelligence company with expertise across the payment continuum delivering unmatched value transparency and efficiency to health plan clients across the country. Deployed by over 60 health plans including many of the top 20 and representing more than 160 million lives Machinify brings together a fully configurable and content-rich AI-powered platform along with best-in-class expertise. Were constantly reimagining whats possible in our industry creating disruptively simple powerfully clear ways to maximize financial outcomes and drive down healthcare costs.

Location: This role is full remote

About the Opportunity

At Machinify were constantly reimagining whats possible in our industrycreating disruptively simple powerfully clear ways to maximize our clients financial outcomes today and drive down healthcare costs tomorrow. As part of the Customer Success Team you will as a Client Success Leader focus on client interactions operational processes and procedures and improving client success/satisfaction within our payment integrity platform. The ideal hire will ensure timely issue resolution and take action on anticipated client needs to deliver value. You will collaborate closely with operational and technical teams both internally and externally to optimize operational success and ensure the Machinify team delivers the best value to our clients through exceptional support strategies.

What youll do

• Ensure the Machinify team delivers value to our clients through efficient operational processes enhanced reporting comprehensive user training and exceptional support strategies
• Help create and drive execution on client strategy including intentional relationship building and supporting growth expansion initiatives
• Identify actionable insights from healthcare claims data and results
• Project financial results and company revenue based on KPI data and business dynamics
• Review all client-facing reporting for accuracy including reports on
  • Impacts of policy customizations or modifications
  • Comparing actual results to expected or projected results
  • Trends by product line of business policy providers etc.
• Develop a deep understanding of the assigned clients organizational structure business objectives and areas of opportunity and translate that understanding into a unique value proposition that Machinify can deliver measurable results against
• Generate materials and reporting that can be leveraged to deliver insights to the customer and demonstrate how the program is performing against key success metrics
• Document and create organizational visibility to key internal stakeholders on:
  • Insights including outstanding roadmap opportunities areas of risk and key client activities and expectations
  • Progress of weekly/monthly/quarterly initiatives
  • Key account metrics (e.g. relationship status progress to goals roadmap etc.)
• Work with leadership to communicate and message actionable findings to support client understanding of the data
• Become an expert on company platform(s) to support client workflow delivery and user onboarding and training
• Introduce new functionality solutions or capabilities and receive product feedback for formal communication internally to our Product team
• Support client contracting efforts and SLA management
• Monitor solution performance and deliver quantifiable and qualitative insights to customers via regular meetings quarterly business reviews etc.
• Act as a key contact for client inquiries client support and all key client deliverables
• Occasional travel requirements up to 25% of the year to meet client needs

• 5-7 years in client-facing roles (client management customer success or similar role)
• Proven track record for cultivating and influencing relationships within the healthcare payer market
• Previous experience in the healthcare Payment Integrity space highly preferred

• Possess analytical strength and curiosity to make observations understand questions and explain answers in and about data sets and data processes for healthcare claims
• Excellent communication skills equally adept at presenting prepared materials and speaking to relevant topics extemporaneously
• Ability to work with a range of individuals manage multiple requests with fast turn-around deadlines
• Driven self-starter mindset seeking to make a high impact and eager to collaborate in a cross-functional team environment
• Ability to navigate ambiguity and operate in a autonomous work culture
• High attention to detail and process oriented
• Holds a high level of integrity

What Success Looks Like

After 3 months

You will have a strong understanding of the role.

You begin building relationships and collaborating with peers.

You develop effective time and priorities management.

You receive initial feedback about your performance and are using it to improve.

Youve gained confidence in your abilities and are starting to feel more comfortable in your role.

After 1 year

You have mastered the tasks and responsibilities of the position executing them with confidence and efficiency.

You have established a strong network of internal relationships and are recognized as a key collaborator.

Youve been entrusted with greater responsibility indicating the companys confidence in your abilities.

You see opportunities for career progression and personal development.

Pay range: $130000-$175000 USD; role is eligible for Annual Performance Bonus

This is an exempt position. The salary range is for Base will be determined based on several factors including but not limited to skill set years of experience and the employees geographic location.

Whats in it for you

• FTO (Flexible Time Off)
• Eligibility for health vision and dental coverage 401(k) plan participation with company match and flexible spending accounts
• Tuition Reimbursement
• Eligibility for company-paid benefits including life insurance short-term disability and parental leave.
• Remote and hybrid work options

What values well share with you

• Ask why
• Think big
• Be humble
• Optimize for customer impact
• Deliver results

At Machinify were reimagining a simpler way forward. This begins with our employees. We are innovators who value integrity teamwork accuracy and flexibility. We do the right thing and we listen to the needs of our clients and their members. As tenured experts with unmatched experience we champion diverse perspectives that help us to better understand and serve our clients.

Our values come to life through our culture. We embrace flexible working arrangements that allow our employees to bring innovation to life in the way that best suits their productivity. We work cross-functionally abandoning silos to bring innovative and accurate solutions to market. We invest in each other through ongoing education and team celebrations and we give back to our communities through dedicating days for volunteering. Together Machinify is making healthcare work better for everyone and were passionate about a future with better outcomes for all.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer. We participate in E-Verify as required by applicable accordance with applicable state laws we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process please contact our People Operations team at address . See our Candidate Privacy Notice at: Experience:

Senior IC