Leader, Claims Operations
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Leader Claims Operations
Job No: 677422
Sydney - Inner Suburbs & CBD
Max Term Full Time
Insurance
Pay Band 5
- Lead a high-performing team delivering customer-focused outcomes
- 12-month secondment opportunity
- Sydney
About the Role
As a Leader Claims Operations youll guide a diverse team to deliver efficient effective and high-quality outcomes across personal injury claims. Youll drive performance foster innovation and contribute to strategic goals while nurturing a culture of collaboration and continuous improvement.
What Youll Do
- Lead and coach a team of Claims Support Officers Injury Coders and Technical Officers to achieve operational excellence.
- Analyse performance data to identify trends and drive continuous improvement.
- Ensure compliance with legislative requirements and manage operational risks effectively.
- Promote a flexible inclusive and engaged team culture that embraces innovation and change.
- Align team objectives with broader business strategy to maximise scale and impact.
What Youll Bring
- Proven experience leading first-line teams ideally within claims or insurance operations.
- Strong analytical skills to interpret data and inform decision-making.
- Ability to manage partnered teams and deliver outcomes through collaborative models.
- Experience in operational improvement across systems and processes.
- A flexible and adaptive approach to change with a focus on coaching and development.
Claims Operations Leader Position
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Daylight Time
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Key Skills
- Problem Management
- ISO 9001
- Process Improvement
- Warehouse Experience
- Business Management
- Project Leadership
- IT Service Management
- Project Management
- Strategic Planning
- DoD Experience
- Clamp Truck
- Leadership Experience
