Field Service Engineer II (LCMS)(Ann Arbor, MI REMOTE)
Field Service Engineer II (LCMS)(Ann Arbor, MI REMOTE)
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1 Vacancy
Job Description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)Job Description
Job Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.
Location/Division Specific Information
Unity Lab Services a part of Thermo Fisher Scientific provides integrated solutions instrument and enterprise services to our customers.
Discover Impactful Work
The Engineer II Field Service Engineer is responsible for managing all aspects of field service support and customer relationship management including but not limited to: installation repair preventative maintenance and instrument qualification. The Engineer II Field Service Engineer will be customer oriented an advocate for Thermo Fisher Scientific and eager to drive growth.
A Day in the Life
- Perform on-site installation repair preventative maintenance and qualification of instrumentation
- Must be client-focused working in conjunction with Professional Services and outsourcing functions.
- Must be proficient with the use of customer management software to track service calls manage parts inventories and complete job tasks.
- Reviews reports and documentation from customers and inspects malfunctioning product to determine nature and scope of problem.
- Analyzes review and inspection findings to determine source of problem and recommends repair replacement or other corrective action.
- Coordinates problem resolution with engineering customer service and other personnel to expedite repairs.
- Analyzes instrument generated chemistry and performance reports of technical issues to recommend factory modifications that eliminate future events of the same issue.
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
Minimum Education and/or Experience requirements:
- Associates degree or high school diploma/GED with 5 years of relevant experience; bachelors degree in chemistry sciences or related field is highly preferred
- 5 years hands-on experience as a Service Engineer preferred or 3 years experience working with scientific/medical equipment; e.g. Liquid Chromatography (HPLC) and Mass Spectroscopy (MS)
- Hands-on experience with analytical instrumentation- Liquid Chromatography (HPLC) and Mass Spectroscopy (MS) systems preferred.
Employment Type
Full-Time
