Fixed Operations Manager Downtown Ford & Downtown Lincoln

Fixed Operations Manager Elevate Your Career atDowntown Ford & Downtown Lincoln!

Are you committed to excellence in service and operational efficiency We pride ourselves on delivering exceptional experiences to our customers while maintaining a strong and engaged team. If you are a results-driven leader with a passion for the automotive industry this is the perfect opportunity for you!

At Downtown Ford & Downtown Lincoln part of the revolutionary Downtown AutoGroup (DAG) were not just selling and servicing cars. Were engineering trust crafting reliability and revolutionizing the automotive service experience. Were a community of skilled professionals who believe that maintaining a vehicle should be as rewarding as driving one. Take a look at ourunique approachand see for yourself!

Why we need you

As aFixed Operations Manager you will be responsible for overseeing the Service and Parts Departments ensuring operational efficiency profitability and outstanding customer satisfaction. You will lead a team of service advisors technicians and parts specialists to deliver top-tier service while driving revenue growth and maintaining high standards of safety and compliance. And thats where you come in.

Our vision at Downtown Ford & Downtown Lincolnis to create lifetime Guests not just one-time customers. To do that we need someone extraordinary. Someone who doesnt just make sales but is outgoing and enthusiastic maintaining high energy throughout the workday. Someone who consistently provides excellent customer experience to every Guest and embodies our you are what drives us attitude.

Without you were just another automotive dealership. With you were the providers of our Guests automotive dreams ensuring their vehicles are always ready for the next adventure.

Heres what youll be doing

As theFixed Operations Manager you will play a pivotal role in ensuring the smooth and efficient operation of our parts department. Your responsibilities will include:

• Leadership & Team Management:Lead mentor and develop the service and parts teams to optimize performance enhance skills and ensure a high level of engagement.
• Customer Experience:Maintain and enhance customer satisfaction by ensuring high-quality service timely repairs and professional communication.
• Operational Efficiency:Oversee daily operations including scheduling workflow management and parts inventory control to maximize productivity and minimize downtime.
• Financial Performance:Monitor and manage department budgets expenses and profitability. Analyze key performance indicators (KPIs) to identify areas for improvement.
• Compliance & Safety:Ensure adherence to all OEM guidelines local regulations and dealership policies.
• Business Growth:Identify opportunities to drive additional revenue through service promotions upselling and improved processes.
• Warranty & Recall Management:Ensure proper processing of warranty claims and recall services to meet manufacturer requirements.

This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.

You need these qualifications

• Minimum5 years of experiencein an automotive fixed operations leadership role (Service Manager Parts Manager or similar).
• Strong knowledge of dealership service and parts operations includingOEM and warranty processes.
• Proven ability to manage a team drive performance and foster a customer-centric culture.
• Experience withautomotive DMSand scheduling tools.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Knowledge of industry best practices and emerging trends.
• ValidOntario Drivers Licenseand a clean driving record.

It would be nice if

• You have Ford-Specific Certifications.
• You have experience with electric vehicle (EV) service operations.
• Youre proficient with dealer management systems (DMS) like Reynolds & Reynolds.
• You have experience in multi-dealership or high-volume operations.
• Youre familiar with environmental & safety regulations in automotiveservice shops.

What we offer

• Impactful Work:Every day presents new challenges and opportunities to make a difference.
• Career Growth:Were committed to helping our team members grow their careers with us- we believe in promoting from within.
• Community:Be part of a team thats as passionate about cars as you are in one of the most vibrant cities in the world.
• Competitive Pay:Attractive salary with bonuses.
• Comprehensive Benefits:Health dental and vision coverage along with a Parts & Service Discount and a generous Vehicle Purchase Program.
• Professional Development:Ongoing training opportunities to keep your skills sharp and your career on trackthrough our DAG Academy.
• Modern Facility:Work in a clean organized and well-equipped shop that prioritizes safety and efficiency atour state-of-the-art Autoplex.
• Positive Work Environment:Be part of a supportive and friendly team that values your contribution.

You are what drives us Apply Now!

If youre ready to take your career to the next levelplease apply. Were excited to hear your story!

This is an in-person role.

Downtown Ford & Downtown Lincoln and Downtown AutoGroup are pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act 2005 (AODA) within our recruitment process. If you require accommodation at any time throughout the recruitment process just email us at.

Downtown Ford & Downtown Lincoln and Downtown AutoGrouparean equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race color religion national origin sex physical or mental disability or age.

Join us at Downtown Ford & Downtown Lincoln in revolutionizing the automotive service experience!

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however only those selected for an interview will be contacted.