eCommerce Channel Support Associate

Maxwood Furniture is a rapidly growing furniture company with an expanding portfolio of brands such as Max & Lily Plank Beam and Maxtrix. Since launching over two decades ago we have established multiple sales channels including our DTC websites and third-party marketplaces. Were passionate about creating an inspiring and engaging shopping experience for our customers bringing their home decor dreams to life with stunning on-trend pieces.

We are seeking a new member to add to our e-commerce team. Are you ready to be a part of something amazing

Are you detail-oriented eager to learn and passionate about online retail

Join our dynamic rapidly growing team and contribute to our success in the competitive world of e-commerce. Were looking for a motivated E-Commerce Channel Support Associate to assist our Channel Specialists and Managers in optimizing our presence across leading third-party marketplaces including Walmart Target Plus Best Buy Lowes Kohls Amazon Wayfair and Bed Bath & Beyond.

Responsibilities

Marketplace Support

• Assist with product listing updates content accuracy and promotional setup across third-party marketplaces.
• Help ensure product detail pages are accurate optimized and compliant with marketplace guidelines.

Platform Operations

• Support day-to-day activities in Mirakl and ChannelAdvisor platforms including onboarding products monitoring listings and troubleshooting issues.
• Assist in using platform-specific seller portals (e.g. Target Partner Portal Best Buy Marketplace Lowes portal) to review catalog performance.

Cross-Functional Collaboration

• Work closely with marketing supply chain product and creative teams to align on product information availability and branding.
• Coordinate with team members to track progress on promotions launches and updates.

Reporting & Monitoring

• Pull and organize sales performance and inventory reports.
• Assist in identifying discrepancies trends and areas for improvement.

Compliance & Quality Control

• Monitor listings to ensure accuracy and adherence to marketplace policies.
• Support issue resolution related to compliance or account health.

• 02 years of experience in e-commerce retail or digital operations (internships and part-time roles welcome).
• Strong attention to detail and organizational skills.
• Excellent communication and teamwork abilities.
• Comfort with Excel/Google Sheets and willingness to learn new digital platforms.
• Self-starter with the ability to manage multiple tasks in a fast-paced environment.

Preferred Qualifications

• Familiarity with online marketplaces (Amazon Walmart Wayfair etc.) or e-commerce platforms.
• Exposure to tools like Mirakl ChannelAdvisor Salsify Feedonomics or Shopify.
• Bachelors degree in Business Marketing Communications or a related field.
• Interest in retail consumer goods or furniture/home industries.

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Vision insurance
• Paid time off

Ability to Commute: Daniel Island SC 29492