eCommerce Channel Support Associate
eCommerce Channel Support Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Maxwood Furniture is a rapidly growing furniture company with an expanding portfolio of brands such as Max & Lily Plank Beam and Maxtrix. Since launching over two decades ago we have established multiple sales channels including our DTC websites and third-party marketplaces. Were passionate about creating an inspiring and engaging shopping experience for our customers bringing their home decor dreams to life with stunning on-trend pieces.
We are seeking a new member to add to our e-commerce team. Are you ready to be a part of something amazing
Are you detail-oriented eager to learn and passionate about online retail
Join our dynamic rapidly growing team and contribute to our success in the competitive world of e-commerce. Were looking for a motivated E-Commerce Channel Support Associate to assist our Channel Specialists and Managers in optimizing our presence across leading third-party marketplaces including Walmart Target Plus Best Buy Lowes Kohls Amazon Wayfair and Bed Bath & Beyond.
Responsibilities
Marketplace Support
- Assist with product listing updates content accuracy and promotional setup across third-party marketplaces.
- Help ensure product detail pages are accurate optimized and compliant with marketplace guidelines.
Platform Operations
- Support day-to-day activities in Mirakl and ChannelAdvisor platforms including onboarding products monitoring listings and troubleshooting issues.
- Assist in using platform-specific seller portals (e.g. Target Partner Portal Best Buy Marketplace Lowes portal) to review catalog performance.
Cross-Functional Collaboration
- Work closely with marketing supply chain product and creative teams to align on product information availability and branding.
- Coordinate with team members to track progress on promotions launches and updates.
Reporting & Monitoring
- Pull and organize sales performance and inventory reports.
- Assist in identifying discrepancies trends and areas for improvement.
Compliance & Quality Control
- Monitor listings to ensure accuracy and adherence to marketplace policies.
- Support issue resolution related to compliance or account health.
- 02 years of experience in e-commerce retail or digital operations (internships and part-time roles welcome).
- Strong attention to detail and organizational skills.
- Excellent communication and teamwork abilities.
- Comfort with Excel/Google Sheets and willingness to learn new digital platforms.
- Self-starter with the ability to manage multiple tasks in a fast-paced environment.
Preferred Qualifications
- Familiarity with online marketplaces (Amazon Walmart Wayfair etc.) or e-commerce platforms.
- Exposure to tools like Mirakl ChannelAdvisor Salsify Feedonomics or Shopify.
- Bachelors degree in Business Marketing Communications or a related field.
- Interest in retail consumer goods or furniture/home industries.
Benefits
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Vision insurance
- Paid time off
Ability to Commute: Daniel Island SC 29492
Required Experience:
IC
Employment Type
Full-Time
