Service Training Specialist

Who We Are

Were Dealer Tire a family-owned international distributor of tires and parts established in 1918 in Cleveland OH. Were laser focused on helping the worlds largest and most trusted auto manufacturers grow their tire businessin fact weve sold more than 60 million tires to date. Were a thriving company and were looking for driven individuals to join our team. Thats where you come in!

Base Pay Range:

As a Service Training Specialist your essential job functions will include the following:

Training and Training Support

• Provide support to newly hired Field Operations associates during on-boarding and training.
• Assist in delivery of specific on-site training to designated Program dealerships and dealership groups.
• Facilitate instructional modules stand up training and instruction to staff management clients and company personnel.
• Assist management and Project Specialist in design and/or preparation of training/instructional materials teaching aids and devices.
• Act as a resource to provide information or determine the most effective way of meeting the needs of management staff clients or customers.
• Complete company and department directed field research and audits.
• Provide research and data analysis on specific subjects.
• Assist in the development and delivery of Sales department initiatives research and program launches.
• Effectively utilize and implement policies and procedures for successful in-dealership tire merchandising.

Training Administration

• Assess dealership needs such as ASM effectiveness training and inspection procedures.
• Interact with people in a manner which shows sensitivity tact and professionalism.
• Utilize automated software applications.
• Evaluate information against a set of standards.
• Establish organize and maintain files and reports.

Other Duties as Assigned

Position Requirements

• 3-5 years minimum of training facilitation experience.
• Knowledge and use of participatory and interactive instructional methods and techniques preferred.
• Tire knowledge and automotive industry experience preferred.
• Excellent communication and facilitation skills and attention to detail.
• Proficiency in software applications required for the role i.e. Microsoft Office.
• Competent with research methods techniques and/or sources of information.
• Meet requirements of Dealer Tires Motor Vehicle Record Policy and Company Vehicle Fleet Policy

Physical Job Requirements

• Risks found in the typical office setting which is adequately lighted heated and ventilated e.g. safe use of office equipment avoiding trips and falls observing fire regulations etc.
• Typically the employee may stand for long periods of time to deliver training to DT customers and employees.
• Extensive travel (approximately 60%).
• Ability to travel by air drive rental vehicles.

Drug Policy

• Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.
• There will be random drug testing. Please refer to the employee handbook for further details.

Why Dealer Tire:An amazing opportunity to join a growing organization built on the efforts of hard working innovative and team-oriented people. The compensation offered for this position will depend on qualifications experience and geographic location. The total compensation package may also include commission bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off medical dental vision and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race color national origin religion gender age veteran status political affiliation sexual orientation marital status or disability (in compliance with the Americans with Disabilities Act*) or any other legally protected status with respect to employment opportunities.

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application or any portions of same based on the impact of a disability should contact Dealer Tires Human Resources Department to discuss your specific needs. Please feel free to contact us at 1- x6550.