Senior Process Expert Digital and Scalable Operations

With its Growing the Difference strategy ING addresses significant changes impacting the banking industry; from changing customer expectations to FinTechs regulatory requirements and digitalization.

To enable the execution of our strategy ING has established the Digital and Scalable Operations. This team aims to further accelerate the banks digitalization and scalability efforts with a strong emphasis on AI. The team works on the banks highest priority assignments and can operate in any area of the bank across the board.

If you want to work at the cutting edge of whats possible surrounded by progressive inspiring and supportive colleagues there is no better place to invest your talents than with us. Join us and apply today!

What Digital and Scalable Operations does

We leverage process knowledge data-driven insights and new technologies to drive high-impact transformation within the bank. We collaborate across functions to solve complex problems and shape the banks future. Examples of our work include:

• Shaping and delivering INGs digital strategy by translating vision into actionable outcomes such as AI scalable solutions or Straight-Through Processing (STP) processes. With a strong focus on implementation and tangible impact.
• Translating INGs strategy into Target Operating Models or Service Designs for different business lines.
• Driving process (re)design journeys of customer-facing processes with a focus on operational efficiency client experience revenue growth or risk reduction.
• Roll out process leadership and E2E process management in a specific domain
• Providing strategic insights to senior management through developing and measuring digitalization or efficiency metrics.
• Build and strengthen our own DSO value propositions to continue providing world-class services.

Your new role

As a Senior Process Expert you are dedicated to drive high-impact transformation within the bank by leveraging your specialized knowledge and approaches in process improvement and digitalization.

• You will independently plan and prioritize your work to meet the commitment aligned with organizational goals.

• You will provide on-the-ground expertise to support or lead change projects.
• You will manage complex high quantity and sometimes contradictory information to effectively solve problems.
• You will lead the development maintenance and enforcement of consistent and comprehensive performance & KPI management programs to measure benchmark and analyse process performance.
• You will coordinate and monitor the execution of digitalization and scalability initiatives to ensure delivery with the expected impact with the right quality and on time.
• You will proactively anticipate dependencies and collaboration across the entire organization with the parties that need to contribute to delivery on commitments.
• You will support the development of colleagues by providing feedback and coaching on-the-job.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that youll stay curious. Keep learning. Take on return well back you to develop into an even more awesome version of yourself.

Furthermore you have:

• An excellent academic background.
• 8 years of relevant experience in managing and executing complex process improvement and change programs.
• Experience in working in a global organization and projects with different cultures and maturity levels.
• Experience in developing/working with process frameworks and standards.
• Experience with process/digitalization technology like Artificial Intelligence workflows and reporting.
• Excellent level of English.
• Knowledge regarding (Wholesale) Banking is being considered an advantage

You also bring:

• Hands-on change professional with a strong can do mentality highly resilient and able to navigate through ambiguity.
• High level of pro-activeness and ability to operate independently.
• Strong delivery capability with a proven track record and credibility in achieving results in strategic transformation programs with focus on implementation and impact.
• Able to identify apply develop and communicate (reusable) methodologies and frameworks for the challenge at hand.
• Coordination and project management skills for running multiple concurrent initiatives.
• Strong analytical and problem-solving skills numerical insight ability to think of new solutions (outside of the box).
• Strong willingness and ambition to drive process and cultural change; ability to challenge authority and speak up.
• Strong interpersonal communication and stakeholder management skills for interactions with management and operational staff.
• Organizational sensitivity; deep understanding of the underlying issues opportunities and dynamics of the organization; strong focus on collaboration.

Rewards & benefits

We want to make sure that its possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.

The benefits of working with us at ING include:

• A salary indication tailored to your qualities and experience

• 36 or 40 hour workweek

• Individual leave: 242 individual holiday days based on 36 hr workweek

• Diversity leave: 3 days per year (15 paid 15 unpaid)

• CSR days: up to 2 days per year to actively engage in society by volunteering

• 13th month salary

• 8% Holiday payment

• Individual Savings Contribution (BIS) 3.5% of your gross annual salary

• Mobility card

• Attractive pension scheme

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Want to apply directly

Do you recognize yourself in this profile Then apply now! We would like to receive your CV and motivation letter - CV of max 2 pages and motivation letter of max 1 page. On your motivation letter detail your reasons why you want to work in ING within DSO and with process improvement projects. We only accept applications with a CV and motivation letter.

About us

With 60000 employees and operations in approximately 40 countries there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of whats possible and at the same time ensure you work with integrity and hold the customers interests at heart Do you want to be surrounded by progressive inspiring diverse and supportive colleagues Then there is no better place to invest your talents than at ING. Join us and apply today!