IT Support Analyst QAD

Why Valmont

Were Here to Move the World Forward.

Valmont impacts millions of people around the world every day yet they might not realize the many ways. Our technology is helping feed the growing population supplying the world with more reliable energy and access to renewables enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.

Join a Fortune 1000 company that respects hard work honors diversity and invests in our employees as we focus on creating the world of tomorrow today. We are the modern workforce. Are you ready to move the world forward Apply now.

Summary of This Position:

The main function of this Individual Contributor position will be to Participate in Support and maintenance effort of the ERP and various Business Systems and integrate into the business process to achieve improved efficiency for all stakeholders. Key activities will include estimation of support effort identification analysis and documentation of requirements development and execution of testing plans preparing training documentation and supporting end user training activities. This position will collaborate across the Global IT organization as needed.

The IT Support Analyst will be assigned scope in one of the following application scope areas: ERP CRM HR/FIN IT PLM Production Support RPA TMS. Others may be added as a need arises.

Essential Functions:

• This position reports to the Manager IT Applications and has no direct or indirect reports.
• Rotational shift schedule with the expectation to have the ability to report into the office as needed; a working schedule that provides some overlap with core US-based team hours between 7 am and 5 pm CST is needed.
• Provide leadership in utilization of Information Technology within Valmont to become a trusted advisor to the organization.
• Continuously monitor industry trends standards and technologies with the goal of recommending and applying new technologies as they emerge.
• Follow company policies procedures and best practices to protect company data and ensure compliance.
• Demonstrate Valmonts core values: Passion Integrity Continuous Improvement and Deliver Results.
• Monitor Tickets in support queue in Service Desk and acknowledge tickets with appropriate Urgency & Priority
• Participate in Global Support Effort of Enterprise Applications and software according to agreed SLA within Valmont IT Shared services.
• Collaborate with business stakeholders & IT teams across Valmont to identify analyze & document functional business requirements for Production support.
• Escalate as necessary and collaborate with technical & Functional L3 teams to develop & Implement solutions to address Business problems. Initiate & participate in Major Incident Management (MIM) call with different IT support teams to resolve Urgent Priority tickets.
• Develop & validate testing plans and conduct functional user testing to ensure delivered solutions meet functional business requirements.
• Coordinate user acceptance testing with business stakeholders.
• Write support documentation for the Enterprise software such as release notes help documentation articles and features.
• Make recommendations for process improvements within both business and IT.

Required Qualifications of Every Candidate (Education Experience Knowledge Skills and Abilities):

• 5 years of Experience working with QAD Application as Functional support Consultant or Business Analyst
• Strong understanding of QAD financials module for both SE & EE version.
• Understanding of Financial processes preferably in Multinational Manufacturing Organisation
• Understanding of QAD reporting frameworkProgress4GL & Browses
• Strong understanding of financial regulations and reporting standards.
• Proficiency using Microsoft Office suite products.
• Ability to communicate (written and verbal) in English.
• Quick learner Proven analytical and evaluative abilities.
• High level of initiative and self-motivation in learning new applications technologies & processes
• Demonstrated effectiveness in problem solving situations good planning and organizational skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race color religion sex sexual orientation gender identity national origin age genetic information veteran status disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

If you have a disability and require any assistance in filling out the application for employment email

Highly Qualified Candidates Will Also Possess These Qualifications:

• Experience with other ERP software such as Epicore IFS Sage.
• Experience working in a team-oriented and collaborative environment.
• Experience working with tools such as Azure Dev Ops or JIRA.