Jr. Manager Data & Martech CX CRM

Location(s): Mexico City or Hybrid (within Mexico)
Job Schedule: Full-time Hybrid
Education Requirement: Systems Engineering Computer Science Actuarial Science Marketing Communications Industrial Engineering
Sponsorship: No

Shape the Future of Mobility at Nissan: Launch Your Career Drive Innovation

We are currently looking for aJr. Manager Data & Martech CX - CRMto join our team inMexico City. This role supports our Data & Martech operations by bridging marketing strategy with technology execution ensuring campaigns are data-driven personalized and optimized across platforms.

A Day in the Life:

• Collect clean and analyze customer and campaign data to build actionable dashboards and reports
• Maintain and optimize the marketing technology stack (CRM automation analytics) and ensure platform integrations
• Support campaign execution through automated workflows personalization and performance monitoring
• Collaborate with IT CRM and sales teams to ensure data integrity and seamless customer engagement across the lifecycle
• Manage architecture and workflows between CRM platforms (Salesforce HubSpot Adobe Braze Creatio) and lead management systems

Who Were Looking for:

Required:

• Bachelors degree in a relevant field (Engineering Marketing etc.)
• Advanced English Level
• Experience with CRM platforms such as Salesforce HubSpot Zoho or Dynamics 365
• Strong data analysis skills including SQL dashboard creation (Power BI Tableau) and KPI interpretation
• Familiarity with marketing automation tools (Mailchimp ActiveCampaign) and analytics platforms (Google Analytics Hotjar)
• Willingness to travel up to 10%.

Desired:

• Certifications in Salesforce Google Analytics Adobe Experience Cloud or HubSpot
• Knowledge of Customer Data Platforms (CDPs) and API integrations
• Experience in customer segmentation journey mapping and CX optimization
• Understanding of data privacy and compliance standards

Reporting line:

Reports to: Subdirector Customer Experience and CRM
Supervisory capacity: Leads a team

What Youll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths cross-departmental moves and innovative learning platforms. Enhance your skills through seminars leadership training and tuition reimbursement programs all while playing a vital role in shaping the future of transportation. From day one youll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of our employees with offerings that may vary by location and role.

Nissan (NMEXNEdM NRFS NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy without distinction or discrimination based on gender gender identity and/or expression sexual orientation race color language religion political or any other opinion national or social origin economic position birth or any other condition.

By applying for the advertised position candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets

and information involved in the role. This includes but is not limited to proprietary information financial data and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position you are consenting to this check.

NISSAN FOR EVERYONE People are our most valuable assets and diversity and inclusion are essential to maximizing the power of each team member. Our Corporate Diversity Initiative ensures our workplace meets the unique needs of our employees and customers. We are committed to creating a culture where everyone belongs and feels respected valued and heard.

Nissan values inclusion in all areas of our business striving to mirror the diversity of our customer base and communities. Join us in our commitment to diversity and inclusion.