Market Intake Process Lead
Market Intake Process Lead
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Job Description
Lets introduce ourselves
We put people at the centre of everything we do. Being curious about what the people around us need and want is key to creating safe personalised and sustainable mobility solutions. If you believe in the power of people and share our respect for human-centric innovation youll thrive at Volvo Cars. We are people who care about other people. With us youll be surrounded by brilliant curious colleagues all committed to making a difference.
What youll do
As intake manager you are responsible for managing and structuring the flow of requests feedback and requirements coming from local markets and regions into the Digital Market Content (DMC) team and the Commercial Digital (CD) global product development teams. You act as a central point of contact ensuring that input is collected clarified prioritized and communicated in a transparent way.
Responsibility:
- Capture track and manage requests throughout the CD products and content lifecycles.
- Bring in commercial needs and customer insights to CD global product development ensure global products meet markets demand through structured intake of commercial and user needs.
- Ensure requests are clear complete and aligned with DMC requirements before assigning them to the correct team and communicate clear expectations and targeted implementation to involved stakeholders.
- Analyze incoming requests to identify trends recurring needs and gaps.
- Facilitate intake meetings and support prioritization of requests in collaboration with DMC management and teams.
- Build strong stakeholder relationships and deliver stakeholder-centric solutions;
- request stakeholder feedback and data
- convey a clear understanding of the level of service the intake function provides
- act when standards are not met
- align business process with stakeholder needs
- maintain transparency towards markets on status and decision-making - Provide material for communication and training to meet stakeholder needs i.e. Standard Operating Procedure (SOP) for the intake function.
- Own and continuously improve the intake process and supporting tools (ticketing systems intake forms etc.)
- monitor and analyze performance with appropriate metrics to ensure overall quality lead-time and efficiency shortcomings in existing processes systems and procedures.
- lead implementation of new and improved standards and/or use established change management methods to address them. - Understand the DMC cluster roadmap and OKR plan and how this relates to the broader business plan and the organizations strategy mission and vision; how own role and area contribute to achieving business goals.
- Contribute with own area perspective to the DMC roadmap and OKR plan and status reporting monthly and quarterly.
- Act according to Corporate Policies and directives.
What youll bring
In this role you would bring experience in establishing development and governance models processes directions and guidelines.
Core Competencies
- Collaborates:Builds partnerships and works collaboratively with others to meet shared objectives
- Drives results:Consistently achieves results
- Self-development:Actively seeking new ways to grow and be challenged using both formal and informal development channels
- Builds trust:Gains the confidence and trust of others through honesty integrity and authenticity
Role Competencies to be focused
- Communicates effectively:Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Ensures ownership:Holds self and others accountable to meet commitments
- Courage:Steps up to address difficult issues saying what needs to be said
- Customer/stakeholder focus:Builds strong customer/stakeholder relationships and delivers customer/stakeholder-centric solutions
- Optimizes work processes: Knowing the most effective and efficient processes to get things done with a focus on continuous improvement
Other Competencies that are recommended to be developed in the role
- Decision quality:Makes good and timely decisions that keep the organization moving forward
- Manages ambiguity:Operates effectively even when things are not certain or the way forward is not clear
- Manages conflict:Handles conflict situations effectively with a minimum of noise
- Situational adaptability:Adapts approach and behaviors in real time to match the shifting demands of different situations
- Enables work: Provides direction delegating and removing obstacles to get work done
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Employment Type
Full Time
