Senior Manager, Investigations
Senior Manager, Investigations
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Job Description
Requisition ID: 235901
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.
Leads and oversees daily investigations as they concern wire payments handling both internal and external partners/OFIs inquiries/resolutions. Ensure that business strategies plans and initiatives are executed and delivered in compliance with regulations internal policies and procedures.
Is this role right for you In this role you will:
- Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships
- Builds a high-performance environment and implements a people strategy that attracts retains develops motivates and manages succession and development planning.
- Leads investigation operations to minimize risk while maximizing customer service expectations
- Communicate directly with external stakeholders (OFIs) and internal stakeholders to resolve payment issues and provide solutions
- Prepares and presents regular operational reports that provide insights/analysis on volumes/resource activities to enable operations to better monitor flows and improve decision-making. Works with technology/data partners.
- Ensures compliance with internal and external regulations audit requests regulatory filings and reporting.
- Utilizes and leverages expertise on SWIFT payment standards / ISO / MX as well as understanding FED/CHIPS and LYNX payment systems.
Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:
- Minimum 4 years work experience/exposure to Banks back-office operations environment
- 5 years experience working in Payments (Swift Fed Lynx etc.)
- 2-3 years of experience managing and leading a team
- 3 years Stakeholder/relationship management experience (SVP Level)
Whats in it for you
- A rewarding career path with diverse opportunities for professional development
- A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought background and experience
- Perfect for problem solvers who love to scenario plan and work with a wide-ranging number of business partners and geographies.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Required Experience:
Senior Manager
Employment Type
Full Time
