Field Service Controls Engineer
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Job Location:
Philadelphia, PA - USA
Hourly Salary:
$ 35 - 45
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location: REMOTE
Travel: Up to 50% (including domestic and international)
Salary Range: $35 - $45 per hour
About Comecer
Comecer is a global leader in advanced containment and automation technologies for the Radiopharma Pharma and Cell & Gene Therapy (ATMP) industries. Our solutions include shielded isolators aseptic filling systems and modular cleanroom technologies that support cutting-edge research and production environments. We are committed to quality compliance and customer satisfaction across all our product lines.
Position Summary
We are seeking a Field Service Controls Engineer to provide technical service and support for Comecer equipment across North America with a focus on controls systems including Siemens and Rockwell PLC/HMI platforms. This role combines hands-on troubleshooting remote support and customer relationship management while also contributing to commercial activities such as service agreements and spare parts sales.
Key Responsibilities:
Field Service
- Troubleshoot repair and maintain Comecer industrial equipment at customer sites across the U.S. and Canada.
- Provide remote technical support (Help Desk Level 1 & 2) via phone and online platforms.
- Use internal FUSION software to manage service tickets and documentation.
- Execute service visits based on instructions from the Service Planner; create work reports and update records.
- Diagnose equipment issues and clearly communicate solutions to customers.
- Provide expert support for controls-related issues especially Siemens and Rockwell PLC/HMI systems.
Commercial Support
- Ship/receive customer orders stock shipments and installation equipment.
- Manage spare parts inventory and proactively adjust stock levels.
- Organize and maintain technical documentation and user manuals.
- Promote and negotiate maintenance packages service contracts and spare parts kits.
- Build and maintain strong relationships with customers vendors and internal teams.
- Represent Comecer and ATS brands professionally and proactively.
Industries Youll Support
- Radiopharma: Hot cells dispensing modules sterility testing isolators VPHP sterilization systems.
- Pharma: Aseptic filling potent API isolators sterility testing ATEX isolators Baby Phill small batch fillers.
- Cell & Gene Therapy (ATMP): Modular cell culture isolators FlexyCult incubation systems ValueCell Fill.
Qualifications:
- Industrial Technical diploma (Mechanical/Electrical emphasis) or equivalent experience.
- Strong experience with Siemens and Rockwell PLC/HMI programming and debugging.
- Skilled in troubleshooting electrical and mechanical faults using appropriate tools and interfaces.
- Solid understanding of pneumatic hydraulic electrical and mechanical systems.
- Experience with automation systems and customer-facing technical support.
- Strong problem-solving skills and continuous improvement mindset.
- Fluent in English (written and verbal); excellent interpersonal and time-management skills.
- Proficient in Microsoft Office (Word Excel PowerPoint Outlook).
- Must be legally eligible to travel and operate a vehicle.
Why Join Comecer
- Work on cutting-edge technologies in life sciences and advanced therapies.
- Be part of a global team committed to innovation and excellence.
- Competitive compensation and travel opportunities.
- Opportunity to grow in both technical and commercial aspects of the business.
Ready to support innovation at the intersection of automation and life sciences
Apply today and become a key contributor to Comecers mission of delivering world-class solutions to the pharmaceutical and biotech industries.
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
As a global automation and technology leader, ATS Corporation supports some of the world’s most successful companies in bringing products to market.
