Operations Manager
Operations Manager
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$ 72000 - 78000
1 Vacancy
Job Description
- 401(k)
- Competitive salary
- Paid time off
We are a national franchise operation that works with Property Managers Maintenance Managers Chief Engineers Hotels Restaurants Moving Companies Realtors and more. We expertly repair damage on all types of surfaces. We are looking for an Operations Manager to help lead our rapidly growing business in the Louisville market.
General
- Scheduling and Coordination:
- Collaborate with our Customers Sales Manager and Call Center to schedule Surface Experts Technicians for service appointments.
- Manage daily schedules and coordinate appointments to optimize operational efficiency.
- Confirm and document appointments and details with customers
- Quality Control:
- Conduct QC activities to verify excellence and identify if rework is required:
- Review photos and other documentation of Technicians work performed
- Spot check Technicians completed work in the field
- Conduct QC activities to verify excellence and identify if rework is required:
- Inventory and Supply Management:
- Establish and maintain supplies and equipment storage in an organized manner that makes it quick and easy for technicians to find what they need each day for their work orders quickly and easily.
- Order necessary work products supplies and equipment for both the office and field technicians.
- Establish and maintain an inventory system that:
- Achieves cost savings wherever possible without sacrificing efficient operations.
- Ensures that operations are not negatively affected by product supplies or equipment shortages.
- Identifies potential waste or overconsumption of product or supplies.
- Communication and Customer Service:
- Initiate and answer phone calls providing excellent customer service.
- Serve as a liaison between internal teams clients and vendors to ensure smooth communication and problem resolution.
- Office Administration:
- Maintain an organized office environment including filing systems and digital records.
- Ensure all office equipment is functioning properly and coordinate any necessary repairs or maintenance.
- Policy Implementation:
- Assist in implementing and enforcing office policies and procedures to improve efficiency and ensure compliance with company standards.
- Vendor and Property Relations:
- Establish and maintain relationships with property managers and vendors to ensure smooth business operations.
- Address any compliance or documentation needs in a timely and efficient manner.
- Knowledge Skills and Abilities we are looking for:
- Proven experience as an Operations Manager or thru a previous role with similar requirements.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication and customer service skills.
- Ability to handle sensitive information with discretion.
- Experience in and is a plus.
- Strong problem-solving abilities and the capacity to work independently or as part of a team.
- Proficiency in Microsoft Office Suite (Word Excel Outlook).
- Experience with the following is a plus:
- Cloud-based work scheduling systems
- Vendor and supply management
- Property management compliance requirements
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors Countertops Bathtubs Cabinets Appliances Furniture Elevator Panels Almost Everything!. We pride ourselves in our ability to provide incredibly fast service while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products resulting in a durable and appealing repair all provided with a smile.
- Most repairs are simple and smaller than a dinner plate yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time money and wasted materials that end up in a landfill.
- Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.
Our Mission
Ourmissionis to develop outstanding teams by investing in strong relationships. Together we work to solve our customers problems by reducing the waste of time moneyand materials which end up inlandfills.
Our Vision
To establishandlead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitanareaandfor our brand to be synonymous with spot repair among all facilitiesandmaintenance management.
Core Values
Serve Others
- Put Relationships First
- No Jerks
- Be Humble
Be a Problem Solver
- Be Curious
- Seek to Understand the Cause of the Problem
- Work Smart
- Constantly Improve
Trust the Process
- Be Organized
- Be Teachable
- Put Business Needs Above Personal Wants
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Surface Experts Corporate.
Required Experience:
Manager
Employment Type
Full-Time
