Site Reliability Engineer West Coast

AI at Zapier

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Site Reliability Engineer

Job Posted: October 1st 2025

Location: Remote NAMER (West Coast)

Zapiers Internal Platform provides engineers with a reliable frictionless foundation for building shipping and operating software. Our Reliability Platform team owns observability incident response and service ownership and were hiring a Site Reliability Engineer to help strengthen Zapiers reliability posture.

Want to learn more about working at Zapier

We know we have a lot of competition for your skills. If youre wondering what things would be like at Zapier read on about:

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

Why This Role Matters

This isnt just an infrastructure or tooling role. Were looking for an engineer whos excited to get hands-on with Zapiers reliability challenges. Youll help improve how we observe our systems detect and respond to incidents and build the systems that make Zapier more resilient at scale.

About You

• Youre an experienced engineer with 4 years in systems infrastructure or backend software roles (SaaS cloud-native environments preferred).

• You thrive writing production-grade code in Go Python or something equivalent.

• Youve worked with infrastructure-as-code (Terraform or equivalent) cloud (AWS) and container orchestration (Kubernetes).

• You have hands-on experience with observability (metrics logging dashboards alerts) and can reason about instrumentation and alert design.

• You enjoy solving complex systems challenges and finding ways to improve performance and reliability.

• Youre comfortable jumping into incidents diagnosing across telemetry coordinating with teams and contributing to postmortems.

• You think proactively about reducing toil and automating repetitive work.

• Youre comfortable influencing peers by suggesting better practices reviewing designs and driving small cross-team improvements.

• You communicate clearlywhether in async docs real-time discussions or knowledge sharing with the team.

• You align with Zapiers values and thrive in a collaborative remote-first environment.

• You approach new tools and ideas with curiosity and opennessespecially around AI in reliability workflows. Youve experimented with AI tools (or are eager to learn) and see them as part of your everyday toolkit.

Things Youll Do

• Build and improve platform tooling that helps Zapier engineers observe and operate their services.

• Partner with product teams to raise the bar on observability and incident response.

• Operate and evolve core observability systems including logging metrics alerting and dashboards.

• Participate in the teams on-call rotation for owned services and contribute to Zapiers broader incident response program by improving the processes tooling and practices we use to detect respond and learn.

• Write code to automate operations improve developer experience and reduce manual toil.

• Contribute to infrastructure reliability by working with AWS Kubernetes Terraform and other core technologies.

• Help shape observability and reliability best practices: review instrumentation designs suggest improvements and advocate for effective alerting.

• Share knowledge through documentation pairing and mentoring.

• Explore and pilot AI-augmented tools (e.g. debugging agents alert correlation query recommendations) to improve reliability workflows.

Our Stack & Tools

• Cloud & Infra: AWS Kubernetes Redis Kafka Terraform

• Observability: Grafana Datadog Opensearch Prometheus Sentry

• Languages: Go Python TypeScript

• CI/CD & Source Control: GitLab ArgoCD

What Success Looks Like

• You deliver reliable maintainable improvements to Zapiers reliability systems and tooling.

• You improve how teams detect and resolve incidents by enhancing observability standardizing tooling and processes and contributing to effective response workflows.

• You help product teams gain confidence in their services by guiding them toward better instrumentation and visibility.

• You influence observability and reliability practices across teamspromoting a thoughtful customer-focused approach to monitoring alerting and design decisions.

• You connect reliability work to customer impact helping your team focus on the improvements that matter most.

• You grow through feedback and reflection while contributing to a healthy inclusive team culturesupporting peers mentoring and creating space for diverse perspectives.

• You explore AI tools with curiosity and introduce practical uses such as reducing noise speeding up debugging or guiding better operational decisions.

How to Apply

At Zapier we believe that diverse perspectives and experiences make us better which is why we have a non-standard application process designed to promote inclusion and equity. Were looking for the best fit for each of our roles regardless of the type of companies in your background so we encourage you to apply even if your skills and experiences dont exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

Education is not a requirement for our roles; however if you receive an offer you will need to include your most recent educational experience as part of our background check process.

After you apply you are going to hear back from useven if we dont see an immediate fit with our fact throughout the process we strive to never go more than seven days without letting you know the status of your application. We know well make mistakes from time to time so if you ever have questions about where you stand or about the process just ask your recruiter!

Zapier is an equal-opportunity employer and were excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someones identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity Inclusion Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants including those with criminal histories consistent with applicable laws.

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Zapier is committed to inclusion. As part of this commitment Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process please contact .