Site Reliability Engineer
Site Reliability Engineer
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1 Vacancy
Job Description
About Zapier
Were humans who simply think computers should do more work.
At Zapier were not just making softwarewere building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. Youll collaborate with brilliant people use the latest tools and leverage the flexibility of remote work. Your work will directly fuel our customers success and as they grow so will you.
Site Reliability Engineer
Job Posted: October 1st 2026
Location: Remote NAMER (West Coast)
Zapiers Internal Platform provides engineers with a reliable frictionless foundation for building shipping and operating software. Our Reliability Platform team owns observability incident response and service ownership and were hiring a Site Reliability Engineer to help strengthen Zapiers reliability posture.
Want to learn more about working at Zapier
We know we have a lot of competition for your skills. If youre wondering what things would be like at Zapier read on about:
Why This Role Matters
This isnt just an infrastructure or tooling role. Were looking for an engineer whos excited to get hands-on with Zapiers reliability challenges. Youll help improve how we observe our systems detect and respond to incidents and build the systems that make Zapier more resilient at scale.
About You
Youre an experienced engineer with 4 years in systems infrastructure or backend software roles (SaaS cloud-native environments preferred).
You thrive writing production-grade code in Go Python or something equivalent.
Youve worked with infrastructure-as-code (Terraform or equivalent) cloud (AWS) and container orchestration (Kubernetes).
You have hands-on experience with observability (metrics logging dashboards alerts) and can reason about instrumentation and alert design.
You enjoy solving complex systems challenges and finding ways to improve performance and reliability.
Youre comfortable jumping into incidents diagnosing across telemetry coordinating with teams and contributing to postmortems.
You think proactively about reducing toil and automating repetitive work.
Youre comfortable influencing peers by suggesting better practices reviewing designs and driving small cross-team improvements.
You communicate clearlywhether in async docs real-time discussions or knowledge sharing with the team.
You align with Zapiers values and thrive in a collaborative remote-first environment.
You approach new tools and ideas with curiosity and opennessespecially around AI in reliability workflows. Youve experimented with AI tools (or are eager to learn) and see them as part of your everyday toolkit.
Things Youll Do
Build and improve platform tooling that helps Zapier engineers observe and operate their services.
Partner with product teams to raise the bar on observability and incident response.
Operate and evolve core observability systems including logging metrics alerting and dashboards.
Participate in the teams on-call rotation for owned services and contribute to Zapiers broader incident response program by improving the processes tooling and practices we use to detect respond and learn.
Write code to automate operations improve developer experience and reduce manual toil.
Contribute to infrastructure reliability by working with AWS Kubernetes Terraform and other core technologies.
Help shape observability and reliability best practices: review instrumentation designs suggest improvements and advocate for effective alerting.
Share knowledge through documentation pairing and mentoring.
Explore and pilot AI-augmented tools (e.g. debugging agents alert correlation query recommendations) to improve reliability workflows.
Our Stack & Tools
Cloud & Infra: AWS Kubernetes Redis Kafka Terraform
Observability: Grafana Datadog Opensearch Prometheus Sentry
Languages: Go Python TypeScript
CI/CD & Source Control: GitLab ArgoCD
What Success Looks Like
You deliver reliable maintainable improvements to Zapiers reliability systems and tooling.
You improve how teams detect and resolve incidents by enhancing observability standardizing tooling and processes and contributing to effective response workflows.
You help product teams gain confidence in their services by guiding them toward better instrumentation and visibility.
You influence observability and reliability practices across teamspromoting a thoughtful customer-focused approach to monitoring alerting and design decisions.
You connect reliability work to customer impact helping your team focus on the improvements that matter most.
You grow through feedback and reflection while contributing to a healthy inclusive team culturesupporting peers mentoring and creating space for diverse perspectives.
You explore AI tools with curiosity and introduce practical uses such as reducing noise speeding up debugging or guiding better operational decisions.
Employment Type
Full-Time
