Remote Experience Coordinator
Share
Job Location:
Meridian, ID - USA
Monthly Salary:
Not Disclosed
Posted on:
03-10-2025
Vacancies:
1 Vacancy
Job Summary
Remote Experience Coordinator
Location: Remote (with weekly travel to 2 locations)
Job Type: Full-time
About the Role
Auto Ranch is hiring a Remote Experience Coordinator to grow Mobile Services and increase recall completion across five locations. This role combines customer service outbound marketing and service coordination to deliver an exceptional customer experience.
Responsibilities
Drive new customers through outbound phone calls (daily call count required).
Grow mobile service opportunities and recommend additional services to improve vehicle performance and safety.
Provide accurate work orders to support technician efficiency.
Follow up immediately on inspection findings to generate additional sales opportunities.
Manage recall leads track parts arrival and schedule appointments (1 contact 1 appointment).
Use advanced Excel and shop management tools (TekMetric AutoFlow) for reporting and scheduling.
Collaborate with multiple service managers and front-line staff to support process improvements.
Travel weekly to 2 locations to train support and maintain strong team relationships.
Qualifications
High school diploma or GED required.
Minimum 1 year experience as an Automotive Service Advisor or Service Writer.
Strong customer service skills and phone presence.
Advanced Excel and computer proficiency.
Valid drivers license.
Skills & Abilities
Excellent communication and sales follow-up ability.
Strong organization and multitasking.
Comfort with POS systems Google Docs GoHighLevel and CDK.
Team-oriented with a proactive mindset.
Benefits
401(k) with profit sharing
Health Dental & Vision insurance
Paid time off
Employee discounts
Why Join Auto Ranch
This is a central role in supporting growth and customer satisfaction. If youre motivated tech-savvy and enjoy working with people youll thrive as our Remote Experience Coordinator.
Required Experience:
IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
The Auto Ranch Group is seeking an experienced Body Shop Technician for our independent body shop! We are a family-owned dealership and body shop -- no corporat...
