Contact Center Representative I

Contact Center Representative I

Join OURCU: Empowering Members Strengthening Communities

At OURCU we believe great service starts with people who care. Were looking for a Contact Center Representative I to join our team- someone who loves helping others thrives on solving problems and brings resourcefulness and professionalism to every interaction. If you have a strong background in customer or member service and want to grow your skills in a collaborative mission-driven environment this could be the role for you.

What Youll Do

As a Contact Center Representative I youll be the first point of contact for members by phone live chat email and secure message. Every day will bring something new- helping a member reset their online banking researching a loan payment troubleshooting mobile banking issues or walking someone through account options.

This role calls for both technical confidence and the ability to explain technology in clear simple ways. Youll use all available resources to resolve issues quickly and effectively balancing empathy with accuracy. Sometimes that means working independently to dig into a problem and other times it means collaborating closely with your teammates to make sure a member gets the best possible service.

Youll also have the opportunity to offer relevant products and services that align with members needs and goals helping them simplify their financial lives and get more value out of their credit union membership.

Key Responsibilities

• Be the first point of contact for members by phone live chat email and secure messaging
• Use resourcefulness and problem-solving to resolve issues
• Provide accurate timely information on accounts payments transfers interest rates loans and savings programs
• Troubleshoot and support members with online and mobile banking bill pay and other digital tools adapting explanations to different levels of tech comfort
• Keep member records and documentation complete accurate and up to date
• Offer products and services based on members needs in a professional and member-first way
• Collaborate with your team and support other departments with clerical tasks account verification and correspondence
• Balance teamwork with the ability to work independently and manage your own priorities

Were Seeking Someone Who Is:

• Experienced in customer or member service (6 months to 2 years preferred)
• Tech-savvy with the ability to confidently use digital tools and patiently teach others who may not share the same comfort level
• Resourceful able to use tools systems and creativity to resolve problems
• Service-minded with excellent communication skills and a professional presence
• Flexible able to shift seamlessly between teamwork and independent work
• Detail-oriented keeping information accurate and organized while managing multiple priorities

Key Qualifications

• High school diploma or GED required
• Excellent verbal written and interpersonal communication skills
• Strong organizational and multitasking skills
• Proficiency with computer applications and standard business equipment
• Bilingual skills a plus!

Why Join OURCU

At OURCU people come first- our members and our employees. We offer a supportive team-first culture opportunities for growth and a competitive benefits package designed to help you thrive personally and professionally.

Benefits Include

• Medical dental and vision insurance
• Employer-paid life and long-term disability insurance
• 401(k) plan with generous OURCU contributions
• Paid Time Off: vacation sick leave and 12 paid holidays annually
• Professional development: tuition assistance and career growth support
• Additional perks:
  • Free Employee Assistance Program (EAP)
  • Gym reimbursement
  • Discounted VISA rates and enhanced checking accounts
  • Opportunities to engage through employee-led committees

Compensation & Growth

• Target starting pay: $19.55 $24.00 per hour depending on relevant qualifications
• Opportunities for growth as you develop your skills and take on more responsibility

Location & Schedule

This is a full-time in-person role based at our Mountain View Shelton Branch Contact Center. The schedule is Monday through Friday with shifts rotating weekly between:

• 8:00 a.m.5:00 p.m.
• 8:30 a.m.5:30 p.m. (Fridays until 6:00 p.m. on late-shift weeks)

Ready to Make a Difference

If youre ready to bring your customer service experience problem-solving skills resourcefulness and tech know-how to a team that values both collaboration and independence apply today! Join a workplace that supports your growth and makes a difference in the community.

OURCU Serving members with heart integrity and local pride!

OURCU is an Equal Opportunity Employer. If you require accommodations during the application process please contact or call us at .

As part of our employment process we require a criminal background check and credit check.

Required Experience:

Unclear Seniority