Studio Manager- Washington DC
Studio Manager- Washington DC
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Salary Not Disclosed
1 Vacancy
Job Description
At Tend we do dentistry differently combining hospitality technology and clinical excellence to create a patient experience unlike any other. As the Studio Manager youll lead day-to-day operations for your studio ensuring that patients receive best-in-class care while your team feels supported engaged and inspired. Youll oversee 20 staff members balancing operational excellence financial performance and culture-building in equal measure.
What Youll Do
- Lead Daily Operations: Ensure the studio operates efficiently across staffing scheduling inventory and patient flow.
- Champion Patient Experience: Collaborate with providers and staff to achieve or exceed NPS and revenue goals while addressing patient concerns with compassion.
- Drive Performance: Monitor KPIs coach your team in real time and make adjustments to meet studio targets.
- Develop Your Team: Lead onboarding training and regular check-ins that build alignment accountability and growth for your staff.
- Promote Culture: Actively model Tends values and foster a culture of respect inclusivity and collaboration in the studio.
- Partner Cross-Functionally: Work with People Clinical and Operations teams to hire retain and support a high-performing studio staff.
- Ensure Compliance & Quality: Conduct regular walk-throughs to maintain a safe compliant and welcoming studio environment.
- Optimize Scheduling: Manage staff schedules to balance patient access with efficiency and meet performance goals.
Who You Are
Youre a people-first leader who thrives in a fast-paced high-volume environment. You live Tends values every day and know how to bring them to life in your studio:
- Tend to Others: You deliver results that matter to patients and your team while fostering a supportive caring environment.
- Be Brave Enough to Lead: You step into challenges with confidence making decisions that balance operational needs and patient care.
- Savor the Ride: You bring energy and positivity keeping your team motivated through both busy days and challenges.
- Embrace Our Differences: You create an inclusive environment where every team member and patient feels valued and respected.
- Rooted in Growth: Youre open to feedback reflective in your approach and committed to personal and professional growth.
Role-Based Competencies:
- Grows Other Every Day: You coach and grow your team building future leaders within the studio.
- Keep the Studio in Sync: You organize work effectively aligning people processes and priorities to meet studio goals.
- Think Ahead Act Today: You anticipate challenges think ahead and act proactively to keep your studio on track.
What You Have
- 2 years experience leading teams of 15 staff in a healthcare or hospitality environment.
- Experience partnering with clinical providers to deliver care and drive performance.
- 5 years experience in management or operations preferred.
- Proven success managing KPIs budgets and operational targets.
- Strong communication and interpersonal skills with a proven ability to influence and motivate teams.
- A passion for creating a positive culture and delivering an outstanding patient experience.
- Agility and problem-solving skills to thrive in a high-growth fast-paced environment.
Physical Requirements
This position requires the ability to perform the essential job duties listed with or without reasonable accommodation:
- Ability to sit stand and move around the studio for extended periods while supporting front desk operations and studio needs.
- Manual dexterity and proficiency with office technology including computer systems phones and point-of-sale tools.
- Adequate vision (with or without correction) to review schedules financial presentations reports and other documentation.
- Ability to bend reach and move throughout the studio to assist with daily operations such as tidying organizing and preparing the space.
- Occasional lifting or movement of supplies packages and equipment up to 25 pounds.
- Ability to communicate clearly and compassionately with guests team members and cross-functional partners both in person and through technology.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
What We Offer
We believe taking care of people starts with taking care of our own. Heres how weve got you covered at Tend:
- Health Comes First Medical dental and vision insurance plus our own Dental Wellness Program
- Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays because rest is productive.
- Plan for the Future 401(k) with company match
- Support When You Need It Life & AD&D insurance EAP legal support and more
- Smart Spending Options FSAs HSAs and pre-tax transit benefits
#LI-Onsite
Required Experience:
Manager
Employment Type
Full Time
