Admissions Welcome Center Coordinator (Student Service Professional III) Undergraduate Admissions & Recruitment

*SFSU INTERNAL APPLICANTS ONLY*

Working Title

Admissions Welcome Center Coordinator

SF StateUniversity

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race religion color ancestry age disability genetic information gender gender identity gender expression marital status medical condition National origin sex sexual orientation covered veteran status or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF States policy prohibiting discrimination and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination Harassment and Retaliation Administrator by calling or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a designated position in the California State Universitys Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

Undergraduate Admissions & Recruitment

Appointment Type

This is a one-year probationary position.

Time Base

Full-Time (1.0 FTE)

Work Schedule

Monday through Friday 8:00 a.m. to 5:00 p.m.

Anticipated Hiring Salary

$6061.00 Per Month ($72732.000 Annually)

Salary is commensurate with experience.

Position Summary

Under the general direction of the Assistant Director of Undergraduate Admissions and Recruitment the Coordinator of the Admission Welcome Center oversees all aspects of welcoming prospective students their families and the public to the SF State campus. The incumbent oversees the campus tour program including: management of the campus tour schedule; training evaluation mentorship and supervision of the student ambassadors; coordination of on and off campus recruitment events; oversight of the Admissions Welcome Center front desk reception area; and the coordination of the virtual campus tour site. The incumbent meets with groups of prospective students and their families to present and explains admissions procedures application filing deadlines costs student services and academic programs at SF State often via group/classroom in person and virtual presentations. The incumbent counsels and interprets guidelines for students and the public to facilitate admission preparation application and admission process. The incumbent also serves as the admission and recruitment liaison for SF State campus partners interested in providing recruitment services or hosting group visits.

Position Information

• Serve as a first point of contact for visitors and all interest groups and events and provide assistance in-person over the phone and by email.
• Assist in the development and implementation of a yearround schedule of campus visit programs for the general public different student populations and specific targeted populations.
• Manage the campus visits and tours program by scheduling family and group tours assign student ambassadors conduct pre and post tour information sessions and develop tracking and reporting systems on the effectiveness of the tour program.
• Organize culturally representative group visits to ensure inclusivity and alignment with recruitment priorities.
• Supervise recruit train and evaluate a team of (1220) student ambassadors who will act as campus tour guides panelists and SF State representatives at various recruitment activities and events on and off campus.
• Provide ongoing professional support to student ambassadors including: SF States academic program and admissions training customer service active listening peer advising peer counseling stress management skills with emphasis on high stress and/or highvolume situations.
• Provide recommendations in the development of promotional materials and publications used in promoting campus visit programs and general student recruitment
• Coordinate logistics inside the Welcome Center including signage front desk coverage tour coverage and start times multimedia and visitor flow.
• Work directly with the Assistant Director of Undergraduate Admissions and Recruitment to create maintain and improve all content and communications related to campus tours. This includes: script and talking points for student ambassadors self-guided tour publications virtual tours website information confirmation emails and followup communication after tours.
• Develop continual quantitative and qualitative assessment of the the visitor program and provide reports and recommendations to UGAR leadership related to campus visits as needed.
• -Establish and maintain positive working relationships with campus partners and departments that support and enhance campus tours including: EOPP Metro Housing Financial Aid Campus Recreation (including Mashouf Wellness Center) Associated Students Parking and Transportation and college/academic department offices.
• Provide the Assistant Director and Director with quarterly and annual summary reports of the number of campus visits and tours conducted by type of tours (group family etc.) number of participants as well as requests that were declined; collaborate with UGAR administrative support staff to provide recommendations for campus resources pertaining to the Admission Welcome Center.
• Maintain daily ongoing operations of the Admission Welcome Center and use professional judgement and counseling techniques when encountering large school groups and other high stress interpersonal situations.
• Track brochure and materials inventory.
• Manage outgoing mail and packages from the Welcome Center.
• Serve as the SFSU representative on the CSU Campus Visit Taskforce

Minimum Qualifications

Knowledge and Abilities: The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification.

Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles practices and trends of the Student Services field as well as general knowledge of the policies procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge or the ability to rapidly acquire such knowledge of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.

Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex studentrelated matters; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations analyze and define the problem draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A masters degree in Counseling Clinical Psychology Social Work or a directly related field may besubstituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Education: Equivalent to graduation from a four-year college or university in a related field including or supplemented by upper division or graduate course work in counseling techniques interviewing and conflict resolution where such are job related.

Preferred Qualifications

Experience working with and knowledge of Campus Solutions (CS) business processes.

Bilingual skills highly desirable.

Must possess time organization and project management skills.

Must possess computer skills in Microsoft Word PowerPoint Excel and other office tools.

Excellent English written and verbal communication skills

Excellent organizational and time management skills and experience determining priorities effectively while adhering to deadlines Detail oriented;

Ability to learn and interpret regulations and policies;

Ability to work in highly automated environment;

Excellent meeting facilitation and presentation skills

Experience in advising or counseling individuals or groups

Experience in any of the following: student development leadership development counseling theories

Experience with Undergraduate Admissions and transfer credit policies and processes;

Familiarity with Oracle Campus Solutions (CS);

Familiarity with OnBase;

Project management experience

Environmental/Physical/Special

Sustained computer use.

Must be able to competently interact with a culturally and ethnically diverse population of students faculty and staff.

Must be able to transport/move load and unload materials weighing up to 50 pounds each.

Ability and willingness to accommodate flexible work schedule that includes evenings and weekends during peak periods

May be required to travel to off-campus locations for special activities and conferences

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States within three business days from their date of hire.

Benefits

Threaded through our Total Compensation package is a commitment to Bridging Lifes Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues students and the customers we serve.

We offer a competitive compensation package that includes Medical Dental Vision Pension 401k Healthcare Savings Account Life Insurance Disability Insurance Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program all geared towards the Universitys commitment to attract motivate and retain our employee.

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants currently in bargaining units 2 5 7 and 9 are given hiring preference.

Additional Information

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).

Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework all work is expected to be performed in the state of California and this position is assigned to on-campus operations.

CSU strongly encourages faculty staff and students who are accessing campus facilities to be immunized against COVID-19. The systemwide policy can be found at Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m. and can be reached at .

Please note that this position position requirements application deadline and/or any other component of this position is subject to change or cancellation at any time.

*SFSU INTERNAL APPLICANTS ONLY*