Technical Support Engineer, Developer Platform

Locations -Austin TX London and Lisbon.

What Youll Do:

As a Senior Technical Support Engineer for the Developer Platform you will be on the front line supporting developers building on Cloudflares developer products (Workers KV R2 D1 Durable Objects Vectorize AI Gateway etc.). Youll help troubleshoot issues guide customers in best practices and ensure they are successfully building deploying and scaling applications on Cloudflare.

This is a hands-on developer-focused role where youll combine your problem-solving skills with your understanding of modern developer tooling coding practices and cloud infrastructure. Youll collaborate with internal engineering product and developer relations teams to make sure customer feedback is heard and that developers have an excellent experience with the platform.

Responsibilities:

• Act as the first point of contact for developer customers seeking support with Cloudflares developer platform.
• Troubleshoot technical issues across compute storage and networking (e.g. debugging Workers scripts diagnosing KV/D1 queries resolving API errors).
• Provide clear actionable guidance to customers translating complex technical concepts into understandable steps.
• Triage customer issues and work closely with engineering to drive both short term resolution and long-term improvements.
• Create and maintain support documentation knowledge base articles and sample code snippets.
• Escalate recurring issues and surface developer insights to product and engineering teams to improve the platform.
• Collaborate cross-functionally with Developer GTM and sales to ensure customers can move from experimentation to production smoothly.
• Contribute to process improvements that make support more efficient and developer-friendly.

Skill Requirements

• 3 years of prior customer support experience at a cloud and/or SaaS provider.
• Hands-on experience with web application development (professional or personal projects) ideally full-stack using modern JavaScript frameworks (React Vue etc).
• Excellent written and verbal communication skills with the ability to explain technical concepts clearly.
• Customer-first mindset with patience empathy and strong problem-solving skills.
• Familiarity with the major cloud providers (AWS GCP Azure) and common cloud services.
• Strong understanding of developer workflows (version control CI/CD package managers API integrations and frameworks).
• Comfort with debugging code reviewing logs and testing APIs.

Other Desirable Skills Include

• Experience building or deploying applications on Cloudflare Workers.
• Understanding of distributed systems and serverless architecture.
• Familiarity with relational and non-relational databases.
• Experience contributing to open source or engaging with developer communities.
• Certifications such as AWS Solutions Architect or GCP Cloud Architect is a plus.
• Auxiliary knowledge of developer tooling and relevant framework is a plus.

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.