Account Manager Enterprise Spanish Market
Account Manager Enterprise Spanish Market
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Job Description
Hello!
At Factorial were looking for a new Account Manager Enterprise for the Spanish Market to help us boost the company to the next level .
Ready to be part of the challenge
About the role
We are looking for an Account Manager Enterprise in the Spanish Market to join our Customer Experience team. You will act as a trusted consultant for Factorials largest and most strategic Spanish customers driving client satisfaction retention and growth. You will be in charge of managing and expanding a high-value portfolio building long-term relationships deeply understanding client processes and challenges. A key part of your role will be to proactively detect and execute upsell and cross-sell opportunities positioning Factorials solutions to maximize customer impact and generate sustainable revenue growth while also identifying areas of product improvement.
What will you be doing
Manage a portfolio of Factorials most important Spanish customers ensuring a tailored high-impact approach through regular analysis creation of data-driven action plans and proactive execution.
Recognize and report client trends risks and opportunities while proposing solutions to improve customer journeys drive product adoption and identify upsell opportunities that contribute to client satisfaction and net revenue growth.
Build strong client relationships and act as a strategic partner maintaining regular interactions (mainly via video calls) to ensure engagement share product updates and deeply understand their needs goals and challenges becoming their go-to person for anything related to Factorial.
Collaborate cross-functionally with Sales CX Product Engineering and Finance teams to maximize client impact.
Contribute with your experience by mentoring less experienced peers and sharing best practices across the team.
Your Profile
3 years of experience in Account Management (B2B)
Proven track record of driving upsell retention and net growth in client portfolios.
Strong strategic and analytical skills combined with excellent organizational abilities.
Tech-savvy with the ability to quickly learn and adapt to new tools.
Outstanding communication skills with empathy and influence at senior client levels.
Experience dealing with churn prevention and designing action plans for at-risk clients.
Comfortable working with KPIs and managing portfolios with a data-driven mindset.
Proactive solution-oriented and eager to bring forward new ideas.
Fluency in Spanish (native or proficient) and professional command of English.
Bonus Points
Experience managing key accounts or enterprise-level clients.
Knowledge/experience in Human Resources Payroll or HR Software.
Previous involvement in process optimization or building AM best practices.
Benefits
We care about people and we also offer a lot of benefits for employees:
High growth multicultural and friendly environment
Continuous training and learning based on your needs
Alan private health insurance
Healthy life with Gympass (gyms pools outdoor classes)
Save expenses with Cobee
Language classes with Yolk Academy
Get the most out of your salary with Payflow
And when at the office...
Breakfast and organic fruit
Nora and Apetit sushi discounts
Pet Friendly
About us
Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows centralize people data and make better business decisions. Today we serve thousands of customers in over 60 countries and have built a diverse team of 1000 people across our offices in Barcelona Brazil and Mexico. Our Values
We own it: We take responsibility for every project.
We learn and teach: Were dedicated to growing and sharing knowledge every day.
We partner: Every decision is a team decision.
We grow fast: We act quickly and learn from mistakes.
Is this you Come rock the world with us!
About the selection process
30 People Interview : Lets meet! You will speak with our HR team about your experience and aspirations. Lets see if we match
30 HM Interview : Meet your next Team Lead! You will share best practices ways of working and knowledge with our Team Lead. Lets see if we can work together!
1h Roleplay : Show us your hard skills. This is your moment to shine and let us know what could you bring to the table. *This step needs a preparation before the interview and its a key part in the process
Employment Type
Full Time
