B35 Scientific Support Engineer Team Lead
B35 Scientific Support Engineer Team Lead
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1 Vacancy
Job Description
Job Title: B35 Scientific Support Engineer Team Lead
Client: NIH National Institute of Mental Health (NIMH)
Job Type: Full-Time
Job Summary:
We are seeking a B35 Senior Scientific Support Engineer to lead a specialized technical support team at Building 35 on the NIH role will serve the unique needs of the NIMH (National Institute of Mental Health) research community by delivering high-quality IT support in a scientific research environment. The ideal candidate is a highly experienced technician with a deep understanding of Windows Mac and Linux systems in an enterprise setting along with proven leadership skills.
Key Responsibilities:
- Provide day-to-day leadership and task delegation for a team of Scientific Support Engineers.
- Act as a subject matter expert delivering advanced desktop support and troubleshooting for complex computing issues.
- Serve as the primary technical liaison for scientific staff supporting specialized research hardware software and workflows.
- Monitor team performance and provide mentorship coaching and technical guidance.
- Analyze recurring desktop support issues identify root causes and implement proactive solutions.
- Document support procedures technical workflows and troubleshooting steps to improve efficiency and knowledge sharing.
- Support conference room AV systems virtualization platforms and networking infrastructure.
- Manage peripheral devices including VoIP systems multifunction copiers large format printers and other specialized lab equipment.
- Ensure alignment with NIH IT policies and procedures while tailoring support to the needs of scientific researchers.
Technical Expertise Required:
- Operating Systems: Expert in Windows MacOS and Linux in an Active Directory enterprise environment.
- IT Management Tools: Proficient with Windows Linux and Mac system management tools.
- Networking: Familiar with DHCP DNS Subnetting VLANs wireless and LAN technologies.
- Virtualization: Understanding of virtualization platforms and their role in scientific computing.
- AV & Peripherals: Familiarity with AV infrastructure VoIP fax printers and lab-specific hardware.
Preferred Qualifications:
- Minimum of 6 years of professional IT experience in a technical support or engineering role.
- Prior team leadership or management experience in a technical environment.
- Strong background in scientific computing and understanding the needs of research staff.
- Expertise in ServiceNow for ticket and queue management.
- Proven ability to deliver exceptional customer service and manage stakeholder expectations.
- Strong documentation and communication skills.
- BS/MS/PhD in Engineering Applied Sciences or a related technical discipline (or equivalent experience).
Employment Type
Full-time
