B35 Scientific Support Engineer Team Lead

Job Title: B35 Scientific Support Engineer Team Lead

Client: NIH National Institute of Mental Health (NIMH)

Job Type: Full-Time

Job Summary:

We are seeking a B35 Senior Scientific Support Engineer to lead a specialized technical support team at Building 35 on the NIH role will serve the unique needs of the NIMH (National Institute of Mental Health) research community by delivering high-quality IT support in a scientific research environment. The ideal candidate is a highly experienced technician with a deep understanding of Windows Mac and Linux systems in an enterprise setting along with proven leadership skills.

Key Responsibilities:

• Provide day-to-day leadership and task delegation for a team of Scientific Support Engineers.
• Act as a subject matter expert delivering advanced desktop support and troubleshooting for complex computing issues.
• Serve as the primary technical liaison for scientific staff supporting specialized research hardware software and workflows.
• Monitor team performance and provide mentorship coaching and technical guidance.
• Analyze recurring desktop support issues identify root causes and implement proactive solutions.
• Document support procedures technical workflows and troubleshooting steps to improve efficiency and knowledge sharing.
• Support conference room AV systems virtualization platforms and networking infrastructure.
• Manage peripheral devices including VoIP systems multifunction copiers large format printers and other specialized lab equipment.
• Ensure alignment with NIH IT policies and procedures while tailoring support to the needs of scientific researchers.

Technical Expertise Required:

• Operating Systems: Expert in Windows MacOS and Linux in an Active Directory enterprise environment.
• IT Management Tools: Proficient with Windows Linux and Mac system management tools.
• Networking: Familiar with DHCP DNS Subnetting VLANs wireless and LAN technologies.
• Virtualization: Understanding of virtualization platforms and their role in scientific computing.
• AV & Peripherals: Familiarity with AV infrastructure VoIP fax printers and lab-specific hardware.

Preferred Qualifications:

• Minimum of 6 years of professional IT experience in a technical support or engineering role.
• Prior team leadership or management experience in a technical environment.
• Strong background in scientific computing and understanding the needs of research staff.
• Expertise in ServiceNow for ticket and queue management.
• Proven ability to deliver exceptional customer service and manage stakeholder expectations.
• Strong documentation and communication skills.
• BS/MS/PhD in Engineering Applied Sciences or a related technical discipline (or equivalent experience).