Scientific Support Engineer
Scientific Support Engineer
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1 Vacancy
Job Description
Job Title: Scientific Support Engineer
Client: NIH National Institute of Mental Health (NIMH)
Job Type: Full-Time
Job Summary:
We are seeking a highly skilled Scientific Support Engineer to provide specialized IT support for researchers at the National Institute of Mental Health (NIMH). This role requires a technician with deep expertise in scientific computing environments including multiple operating systems and enterprise IT infrastructure. The ideal candidate will understand the unique needs of scientific research staff and be able to support the tools equipment and workflows that are critical to their success.
Key Responsibilities:
- Provide advanced IT support for NIMH lab researchers including setup configuration and troubleshooting of systems and peripherals.
- Serve as a Subject Matter Expert (SME) in Windows macOS and Linux enterprise environments including integration with Active Directory.
- Use and manage ITB-provided system management tools for Windows Linux and Mac.
- Support scientific staff with specialized research software tools and configurations.
- Assist with conference room AV systems including setup troubleshooting and maintenance.
- Support virtualization platforms as required in lab or administrative environments.
- Assist in maintaining and troubleshooting networking systems including DHCP DNS subnets VLANs wireless and wired LAN.
- Support peripheral devices such as VoIP phones fax machines multi-function copiers and large-format printers.
- Ensure accurate and timely resolution of technical issues through ServiceNow ticketing system.
Required Qualifications:
- 4 years of professional experience in IT support ideally in a scientific or research environment.
- Proven expertise in Mac Windows and Linux operating systems.
- Strong knowledge of Active Directory and system administration tools.
- Familiarity with conference room AV virtualization platforms and common IT peripherals.
- Solid understanding of network protocols and infrastructure (e.g. DHCP DNS VLAN LAN wireless).
- Excellent communication and customer service skills with experience managing user expectations.
- Experience with ServiceNow for ticket management and incident resolution.
Preferred Qualifications:
- Experience working in a scientific computing or biomedical research support environment.
- Advanced troubleshooting skills for specialized scientific software and equipment.
- Demonstrated ability to collaborate with researchers and adapt support to unique lab requirements.
- Degree in Engineering Applied Science or a related technical field: BS/MS/PhD from an accredited institution (or equivalent experience).
Employment Type
Full-time
