Desktop Support Technician
Desktop Support Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title
Desktop Support Technician
Location
Saint Paul Minnesota (Onsite)
Job Type
Full-time 40 hours per week Monday Friday (8:00 AM 4:30 PM)
Number of Positions
1
Job Overview
We are seeking an experienced Desktop Support Technician to deliver professional timely and effective technical support in a fast-paced enterprise environment. This role involves end-user support device lifecycle management troubleshooting and assisting with enterprise applications including Microsoft 365 and modern device management platforms. Candidates with healthcare or other high-urgency environment experience will be highly valued.
Responsibilities
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Provide support for workstations software applications and peripherals in a Microsoft-based environment.
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Perform installation configuration diagnosis repair and upgrades for PC hardware and related equipment.
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Manage device lifecycle including imaging deployments break/fix issues and hardware/software upgrades.
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Troubleshoot hardware software network and application problems using structured methods without relying on reimaging.
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Support Microsoft 365 Suite (Outlook Teams OneDrive OneNote SharePoint browsers).
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Provide support for AV systems VOIP/cellular phones scanners tablets/iPads and certain medical devices.
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Guide and train users ensuring clear communication with both technical and non-technical stakeholders.
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Prioritize workload based on ticket urgency impact on operations and business needs.
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Maintain professionalism under frequent interruptions and in high-pressure environments.
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Work independently with minimal supervision ensuring accurate documentation of tasks and resolutions.
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Demonstrate strong organizational skills initiative and follow-through on all assignments.
Required Skills & Experience
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5 years of enterprise-level desktop engineering and technical support experience.
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Proven experience with imaging deployments and break/fix support in enterprise environments (Windows 10/11).
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Hands-on expertise with Intune / Modern MDM including app deployment compliance and AD integration. SCCM experience is a plus.
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Strong technical knowledge of Microsoft 365 Suite.
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Ability to troubleshoot complex issues across hardware software and networks.
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Experience with AV equipment VOIP tablets/iPads and peripheral support.
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Effective communication skills with both technical and non-technical users.
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Familiarity with supporting high-urgency or healthcare environments.
Preferred Qualifications
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Industry certifications such as CompTIA A MCP or Microsoft Certified Desktop Support Technician.
Additional Details
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Must be able to travel occasionally to other Minnesota-based locations.
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Onsite role based in Saint Paul MN.
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Employment Type
Full-time
