Desktop Support Technician

Saint Paul, MN - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title

Desktop Support Technician

Location

Saint Paul Minnesota (Onsite)

Job Type

Full-time 40 hours per week Monday Friday (8:00 AM 4:30 PM)

Number of Positions

Job Overview

We are seeking an experienced Desktop Support Technician to deliver professional timely and effective technical support in a fast-paced enterprise environment. This role involves end-user support device lifecycle management troubleshooting and assisting with enterprise applications including Microsoft 365 and modern device management platforms. Candidates with healthcare or other high-urgency environment experience will be highly valued.

Responsibilities

Provide support for workstations software applications and peripherals in a Microsoft-based environment.
Perform installation configuration diagnosis repair and upgrades for PC hardware and related equipment.
Manage device lifecycle including imaging deployments break/fix issues and hardware/software upgrades.
Troubleshoot hardware software network and application problems using structured methods without relying on reimaging.
Support Microsoft 365 Suite (Outlook Teams OneDrive OneNote SharePoint browsers).
Provide support for AV systems VOIP/cellular phones scanners tablets/iPads and certain medical devices.
Guide and train users ensuring clear communication with both technical and non-technical stakeholders.
Prioritize workload based on ticket urgency impact on operations and business needs.
Maintain professionalism under frequent interruptions and in high-pressure environments.
Work independently with minimal supervision ensuring accurate documentation of tasks and resolutions.
Demonstrate strong organizational skills initiative and follow-through on all assignments.

Required Skills & Experience

5 years of enterprise-level desktop engineering and technical support experience.
Proven experience with imaging deployments and break/fix support in enterprise environments (Windows 10/11).
Hands-on expertise with Intune / Modern MDM including app deployment compliance and AD integration. SCCM experience is a plus.
Strong technical knowledge of Microsoft 365 Suite.
Ability to troubleshoot complex issues across hardware software and networks.
Experience with AV equipment VOIP tablets/iPads and peripheral support.
Effective communication skills with both technical and non-technical users.
Familiarity with supporting high-urgency or healthcare environments.

Preferred Qualifications

Industry certifications such as CompTIA A MCP or Microsoft Certified Desktop Support Technician.

Additional Details

Must be able to travel occasionally to other Minnesota-based locations.
Onsite role based in Saint Paul MN.

Job Title Desktop Support Technician Location Saint Paul Minnesota (Onsite) Job Type Full-time 40 hours per week Monday Friday (8:00 AM 4:30 PM) Number of Positions 1 Job Overview We are seeking an experienced Desktop Support Technician to deliver professional timely and effective technical ...

Job Title

Desktop Support Technician

Location

Saint Paul Minnesota (Onsite)

Job Type

Full-time 40 hours per week Monday Friday (8:00 AM 4:30 PM)

Number of Positions

Job Overview

Responsibilities

Provide support for workstations software applications and peripherals in a Microsoft-based environment.
Perform installation configuration diagnosis repair and upgrades for PC hardware and related equipment.
Manage device lifecycle including imaging deployments break/fix issues and hardware/software upgrades.
Troubleshoot hardware software network and application problems using structured methods without relying on reimaging.
Support Microsoft 365 Suite (Outlook Teams OneDrive OneNote SharePoint browsers).
Provide support for AV systems VOIP/cellular phones scanners tablets/iPads and certain medical devices.
Guide and train users ensuring clear communication with both technical and non-technical stakeholders.
Prioritize workload based on ticket urgency impact on operations and business needs.
Maintain professionalism under frequent interruptions and in high-pressure environments.
Work independently with minimal supervision ensuring accurate documentation of tasks and resolutions.
Demonstrate strong organizational skills initiative and follow-through on all assignments.

Required Skills & Experience

5 years of enterprise-level desktop engineering and technical support experience.
Proven experience with imaging deployments and break/fix support in enterprise environments (Windows 10/11).
Hands-on expertise with Intune / Modern MDM including app deployment compliance and AD integration. SCCM experience is a plus.
Strong technical knowledge of Microsoft 365 Suite.
Ability to troubleshoot complex issues across hardware software and networks.
Experience with AV equipment VOIP tablets/iPads and peripheral support.
Effective communication skills with both technical and non-technical users.
Familiarity with supporting high-urgency or healthcare environments.