End User Services Architect
End User Services Architect
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Job Description
Job Role: End User Services Architect
Location: Dallas TX
Role Overview
As an Enterprise Architect you will be responsible for Enterprise Architecture Design solutions and technical strategies for Implementation and roadmaps for meeting Customers IT and Business Vision. This role requires deep expertise in Microsoft 365 services and Intune Citrix Azure Active Directory Microsoft Teams Cisco Call Manager Audio Video Conference room Devices(Neat & Creston) Power Platform.
Key Responsibilities
- Design and develop Enterprise Architecture solutions aligned with business objectives.
- To provide solutions for IT optimization Business Aligned IT Enterprise architecture and roadmap creation transformation Business/Product acquisition & mergers and APO
- Create technical strategies for implementation and roadmaps.
- To provide solution in business transformation by participating in RFP/RFI; Due Diligence; Pre Sales support and Oversee POC
- Ensure solutions meet customers IT and Business Vision.
- To perform engagement level Delivery governance
- Leverage expertise in Microsoft 365 Azure Citrix and other specified technologies to drive IT optimization and business alignment.
Required Skills
- Deep expertise in Microsoft 365 services Intune Azure Active Directory.
- Proficiency in Citrix Microsoft Teams Cisco Call Manager.
- Knowledge of Audio Video Conference room Devices (Neat & Creston) and Power Platform.
- Ability to align IT solutions with business goals.
- Effectively assist with the relationships across Service Delivery operations teams for the duration of the engagement Central point of contact for customers business/development groups or vendors requiring assistance in resolving problems in the environment.
- Delivers ITIL (Information Technology Infrastructure Library) compliance process conformance for incident problem and change management.
- Monitors problem change and incident queues enforcing compliance with capability root cause analysis and change quality targets.
- Directs Service Delivery resources in the resolution/prevention of problems where necessary. Exposure / Experience in Project management Activities Presenting and designing technical solutions.
- Provide consulting and/or SME scoping assistance to Solutions as needed.
- Exposure to SOWs & pricing metrics specific to Mainframe Infrastructure service delivery Provides mainframe consulting services to clients including identifying needs designing influencing and implementing proposals.
- Thorough understanding of SOWs SLAs and Performance management Metrics Analyzing documenting and reporting client requirements Providing technical guidance for the one or more customers.
GENERAL SKILLS AND COMPETENCIES:
Proactive self-starter who can manage time and efforts independently Equally effective in one-to-one and group settings Ability to deliver formal presentations at different levels within an organization.
Strong ability to listen to business needs identify desired outcomes and craft comprehensive solutions while building credibility in relationships Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Able to respond well to questions in an unstructured format; Able to present to small or large audiences.
(1.) To resolve escalations (or) incidents (or) non-conformances in adherence to quality process and SLA norms (2.) To perform value addition activities such as training and mentoring juniors and providing new initiatives for process and service improvements (3.) To update oneself with the latest knowledge and skills pertaining to respective domain (4.) To complete deliverables of assigned tasks or responsibilities in the agreed timelines (5.) To facilitate projects in process piloting or process tailoring through systematic definition or upgradation or maintenance of processes and regular quality audit checks (6.) To identify gaps in existing processes and ensure strict compliance to agreed process norms.
Experience Required
15 years of experience with Office 365 administration Microsoft Intune PowerShell scripting Azure Active Directory Conditional Access and Identity Protection Microsoft SharePoint Citrix Knowledge of Microsoft 365 security and compliance center Microsoft EntraID Familiarity with Windows Autopilot and Endpoint Analytics.
Certifications Preferred
Employment Type
Full-time
