Desktop Support Analyst 13544-1

Philadelphia, PA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Must Have:

Outlook/365.
ServiceNow or any comparable ticketing system
Customer service and communication skills (exceptional).

Job Title : Desktop Support Analyst

Location : Philadelphia PA 19102
Duration : 6 Months Contract (Potential for extension)

Pay Rate : $40/hr. on W2

Job Description:

Resources typical working day:

Oversees the daily operations for a specified location including software hardware tape backups phone administration and the local area network.
Provides level I & II end-user support for software and hardware issues.
Oversees the daily operations of the local area network.
Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
Troubleshoots Desktop Virus and malware issues.
Maintains a daily backup of all network files.
Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
Troubleshoots any software and hardware problems through debugging testing and vendor assistance.
Performs software and hardware inventory.

Top Must have Skills:

Troubleshooting PC Hardware Windows Outlook/365 Web browsers.
Years of Experience needed: 2 years is required.
Level of Education: H.S Diploma.
Systems/Software proficiencies: ServiceNow or any comparable ticketing system.
Certifications/Licenses: A PC Technician; Both Network and Dell Hardware certification is a plus.
Strong focus on customer service and communication skills (exceptional).
Ability to triage incoming ticket requests and prioritize.
Ability to comprehend and interpret instructions short correspondence and memos and ask clarifying questions to ensure understanding.
Routine reporting and data integrity.

Interview Process 3 rounds: (All Virtual)

Technical phone screen.
Culture interview (Teams).
On-Site meeting.

Must Have: Outlook/365. ServiceNow or any comparable ticketing system Customer service and communication skills (exceptional). Job Title : Desktop Support Analyst Location : Philadelphia PA 19102 Duration : 6 Months Contract (Potential for extension) Pay Rate : $40/hr. on W2 Job Description:...