Desktop Support Analyst 13544-1
Desktop Support Analyst 13544-1
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Must Have:
- Outlook/365.
- ServiceNow or any comparable ticketing system
- Customer service and communication skills (exceptional).
Job Title : Desktop Support Analyst
Location : Philadelphia PA 19102
Duration : 6 Months Contract (Potential for extension)
Pay Rate : $40/hr. on W2
Job Description:
Resources typical working day:
- Oversees the daily operations for a specified location including software hardware tape backups phone administration and the local area network.
- Provides level I & II end-user support for software and hardware issues.
- Oversees the daily operations of the local area network.
- Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
- Troubleshoots Desktop Virus and malware issues.
- Maintains a daily backup of all network files.
- Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
- Troubleshoots any software and hardware problems through debugging testing and vendor assistance.
- Performs software and hardware inventory.
Top Must have Skills:
- Troubleshooting PC Hardware Windows Outlook/365 Web browsers.
- Years of Experience needed: 2 years is required.
- Level of Education: H.S Diploma.
- Systems/Software proficiencies: ServiceNow or any comparable ticketing system.
- Certifications/Licenses: A PC Technician; Both Network and Dell Hardware certification is a plus.
- Strong focus on customer service and communication skills (exceptional).
- Ability to triage incoming ticket requests and prioritize.
- Ability to comprehend and interpret instructions short correspondence and memos and ask clarifying questions to ensure understanding.
- Routine reporting and data integrity.
Interview Process 3 rounds: (All Virtual)
- Technical phone screen.
- Culture interview (Teams).
- On-Site meeting.
Employment Type
Full-time
