Collections Associate
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Collections Associate
Department: Property Operations
Reports To: Director of Property Operations
Location: Remote
Employment Type: Independent Contractor
Job Summary:
The Collections Associate plays a key role in managing past-due accounts by ensuring timely communication with tenants maintaining accurate records and supporting the overall collections process. This role involves handling both outbound and inbound calls tracking data generating reports and assisting with special projects.
Key Responsibilities:
The scope of services shall include but is not limited to the following:
Qualifications:
Preferred Experience:
What we offer:
Department: Property Operations
Reports To: Director of Property Operations
Location: Remote
Employment Type: Independent Contractor
Job Summary:
The Collections Associate plays a key role in managing past-due accounts by ensuring timely communication with tenants maintaining accurate records and supporting the overall collections process. This role involves handling both outbound and inbound calls tracking data generating reports and assisting with special projects.
Key Responsibilities:
The scope of services shall include but is not limited to the following:
- Make outbound calls to tenants with past-due accounts reviewing and taking appropriate action based on daily collections reports.
- Monitor and track payment statuses using the collections tracker ensuring records are updated accurately and in a timely manner.
- Receive and respond to inbound calls from tenants regarding outstanding balances providing clear and supportive assistance.
- Compile and report on collections statistics including delinquency data and manage related support tickets and emails.
- Manage special projects as assigned ensuring alignment with organizational goals and timely execution.
- Maintain detailed delinquency records and provide regular updates to supervisors and key stakeholders.
- Void accounts deemed uncollectible and forward them to third-party collections agencies for further handling.
- Process and accurately record tenant payments for outstanding invoices.
- Address and resolve chargeback disputes ensuring proper documentation and timely follow-up.
Qualifications:
- 12 years of experience in collections billing or customer service.
- Excellent written and verbal communication skills in English.
- Strong analytical skills with experience in data review and informed decision-making. Proficiency in Excel and Google Sheets.
- Exceptional attention to detail and a highly organized approach to task management.
- Ability to adapt quickly and handle challenges in time-sensitive situations.
- Reliable professional and results-driven work ethic.
Preferred Experience:
- Previous experience in an collections setting environment
What we offer:
- Competitive Base Compensation
- 100% remote work
Required Experience:
IC
Key Skills
- CCTV
- Airport Security
- Analysis
- Higher Education
- Jewellery
- Jboss
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
