Concierge (Fixed Term Contract )

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Duties & Responsibilities

Operational Delivery:

Review visitors and pre booked client arrivals for the day
Ensure special arrivals and meeting room requirements are met
Welcome and brief clients and visitors about amenities areas and venues
Assist with confirming travel arrangements taking messages restaurant reservations etc
Assist with meeting room technical requirements
Report client complaints to the Helpdesk and assist to timeously resolve.
Refer escalated complaints to the manager
Report any building maintenance to the Helpdesk daily.
Ensure compliance with health and quality standards
Ensure all meeting rooms are set up as required by the client.
Do daily inspection to ensure that all chairs are in place meeting room is clean and cables are tidy.
Test AC and VC equipment prior to use.
Ensure water bottles are refreshed regularly throughout the day and that clean glasses are available at all times.
Ensure that all white boards are cleaned white board markers are working well and that an eraser is available.
Start and end meetings on Condeco Panels when required.
Ensure that rooms are cleared and tidied after each meeting.
Ensure that tables are cleared and chairs are aligned after each meeting.
Report over flowing dustbins and cleaning issues to the cleaning team on duty in your area.
Report and hand in any lost property found in meeting rooms to security.
Ensure that all bookings for your floor is noted and planned at least 48 hours prior to the meeting.

Customer Focus:

Work with teams to develop and maintain a customer-focused attitude toward activities concentrating on those that most strongly contribute toward improving customer lifetime value.
Interact with client to provide and process information in response to inquiries concerns and requests about products and services.
Keep up to date with business developments and strategic objectives within the environment.
Recommend general changes and with regard to compliance within the workplace management framework when required.
Work with processes and procedures in such a way that operational efficiencies and performance are enhanced.
Attend to and resolve all customer queries timeously or escalate when necessary.
Follow up and follow through on all escalated queries timeously.
Manage conflict.

Reporting:

Update and maintain all checklists iro meeting rooms.

Code of Conduct:

Undertake such other responsibilities as directed by Management that will drive sustainability.
Work in a flexible way when the occasion arises so that tasks which are not specifically covered in the job description are undertaken.
Take responsibility for ones own performance.
Promote TFSs & Clients image and corporate citizenry through deliberate and co-ordinated activities.
Adhere to the TFSs Safety Health Environmental and Quality (SHEQ) Management Systems Policies & Procedures as applicable to this position.
Ensure TFS ethical values are adhered to.

Duties & ResponsibilitiesOperational Delivery:Review visitors and pre booked client arrivals for the dayEnsure special arrivals and meeting room requirements are metWelcome and brief clients and visitors about amenities areas and venuesAssist with confirming travel arrangements taking messages resta...

Duties & Responsibilities

Operational Delivery:

Review visitors and pre booked client arrivals for the day
Ensure special arrivals and meeting room requirements are met
Welcome and brief clients and visitors about amenities areas and venues
Assist with confirming travel arrangements taking messages restaurant reservations etc
Assist with meeting room technical requirements
Report client complaints to the Helpdesk and assist to timeously resolve.
Refer escalated complaints to the manager
Report any building maintenance to the Helpdesk daily.
Ensure compliance with health and quality standards
Ensure all meeting rooms are set up as required by the client.
Do daily inspection to ensure that all chairs are in place meeting room is clean and cables are tidy.
Test AC and VC equipment prior to use.
Ensure water bottles are refreshed regularly throughout the day and that clean glasses are available at all times.
Ensure that all white boards are cleaned white board markers are working well and that an eraser is available.
Start and end meetings on Condeco Panels when required.
Ensure that rooms are cleared and tidied after each meeting.
Ensure that tables are cleared and chairs are aligned after each meeting.
Report over flowing dustbins and cleaning issues to the cleaning team on duty in your area.
Report and hand in any lost property found in meeting rooms to security.
Ensure that all bookings for your floor is noted and planned at least 48 hours prior to the meeting.

Customer Focus:

Work with teams to develop and maintain a customer-focused attitude toward activities concentrating on those that most strongly contribute toward improving customer lifetime value.
Interact with client to provide and process information in response to inquiries concerns and requests about products and services.
Keep up to date with business developments and strategic objectives within the environment.
Recommend general changes and with regard to compliance within the workplace management framework when required.
Work with processes and procedures in such a way that operational efficiencies and performance are enhanced.
Attend to and resolve all customer queries timeously or escalate when necessary.
Follow up and follow through on all escalated queries timeously.
Manage conflict.

Reporting:

Update and maintain all checklists iro meeting rooms.

Code of Conduct:

Undertake such other responsibilities as directed by Management that will drive sustainability.
Work in a flexible way when the occasion arises so that tasks which are not specifically covered in the job description are undertaken.
Take responsibility for ones own performance.
Promote TFSs & Clients image and corporate citizenry through deliberate and co-ordinated activities.
Adhere to the TFSs Safety Health Environmental and Quality (SHEQ) Management Systems Policies & Procedures as applicable to this position.
Ensure TFS ethical values are adhered to.