Data Center Remote Hands Technician L1

Salute is a leading provider of cutting-edge Data Center Infrastructure Services dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions unparalleled reliability and outstanding customer service. As we continue to grow we are seeking a dynamic and experienced Remote Hands Technician l to join our team and drive our relationships with hyperscale clients to new heights.

Data Center Remote Hands Technician L1:

The Remote Hands Technician I will assist all customers by providing best in class customer and technical support. The Remote Hands Technician I will work with and support all customer demands which may include racking and stacking of equipment cabling cross connects etc. Internally the Remote Hands Technician I may work with the Deployment and Implementation teams the Global Command Center Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. The Remote Hands Technician I will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Technician I will also assist other members of the Operations Team to ensure 100% uptime to all customers.

Responsibilities:

• Perform Remote Hands services which are tracked through the Digital Realty ticketing system. This includes but is not limited to the following services:
  • Equipment Rack and Stack
  • Cable terminate and dress fiber or copper network cabling
  • Assist customers with the diagnosis of hardware and software issues on their equipment
  • Power cycling of customer equipment
  • Perform cabinet/cage audits
  • Blade/Card Memory Hard Drive and Transceiver installation or removal
  • Testing and troubleshooting of copper and fiber optic circuits
  • Assist with migrations of equipment power or networking devices
  • Shipping and Receiving of packages
• Receive install and test customer and internal cross connects of copper and fiber optic interconnections
• Use of power and hand tools (e.g. screwdrivers drills wire strippers punch down tools etc.)
• Provide timely customer and internal updates using a computer-based ticketing system
• Assist with the documentation and inventory verification/counts
• Adherence to Standard Operating Procedures
• Maintain overall Data Center cleanliness and appearance
• Work flexible shift schedules
• Report to the facility within a 1-hour average for emergency assistance as

Qualifications:

• 1 years of experience in Telecommunications or IT related field
• Basic understanding of telecom structured cabling standards
• Understanding of network device deployment
• Ability to communicate written and verbally
• Work flexible shift schedules
• Provide rotational on-call coverage

Physical Requirements:

• Ability to lift and carry heavy equipment up to 40lbs.
• Ability to climb ladders and multiple flights of stairs to access elevated equipment
• Ability to stand for long periods of time in various work environments
• Ability to bend stoop kneel and reach for equipment related tasks
• Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
• Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies.
• Good hand-eye coordination and dexterity for working with small components and connectors
• Clear vision with or without correction to perform tasks requiring attention to detail and precision while wearing safety glasses
• Ability to differentiate between color-coded warning signs labels and cables
• Ability to work in environments with a wide variety temperature inside a facility
• Ability to work outdoors in various weather conditions including extreme temperatures rain or snow
• Capability to work in environments with elevated noise levels while wearing hearing protection
• Possession of a valid drivers license for work-related travel as