Service Delivery Manager Observability
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Create your best future and join Westpac as a Service Delivery Manager - Observability.
Whats the role
The purpose of this role is to lead the delivery of enterprise-wide observability services that enable proactive and predictive management of technology. This position is pivotal in driving operational excellence customer satisfaction and strategic alignment across both infrastructure and application domains. You will oversee vendor performance service KPIs and the adoption of AI-Ops capabilities to transform the management of technology incidents and problems.
This role will be responsible for managing service delivery across observability tools (Elastic Splunk Grafana AppDynamics) and network tools ensuring that performance metrics such as MTTR SLA/SLO adherence and customer satisfaction are met. It will involve collaborating with business units to tailor solutions based on service requirements while maintaining strong relationships with both internal stakeholders and external vendors. Additionally the role includes leading readiness assessments overseeing observability release sign-offs and maintaining comprehensive documentation and audit trails for all service delivery activities.
What do I need
- 5-10 years IT Service Delivery.
- 5 years of Customer Relationship Management.
- IT Service Delivery Management.
- Tertiary qualifications.
- Industry Qualifications.
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started simply click on the APPLY or APPLY NOW button
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website.
#LI-Hybrid.
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more
