Senior eCommerce Site Content Manager

About Ruggable:

Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles California with an extraordinary track record of high profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design thats disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that dont compromise on function. If youre passionate about consumer products e-commerce and high-growth start-ups keep reading!

Job Summary:

Ruggable is looking for a detail-oriented and operationally-minded Senior eCommerce Site Content Manager to lead the strategy planning and execution of content for our DTC site. This role focuses on managing the full site content lifecyclefrom intake and planning to QA and deploymentensuring timely accurate and high-performing content updates that enhance the customer experience and drive business results. The ideal candidate brings strong digital operations experience an understanding of eCommerce UX and a highly organized collaborative working style.

What Youll Do:

You will act as the central orchestrator of content operations across owning the tools processes and cross-functional workflows that ensure content is delivered and deployed with excellence. Youll partner with cross-functional teams to plan request and manage the content that powers the digital shopping experience.

• Own and manage the site content roadmap and publishing calendar ensuring alignment with marketing campaigns merchandising priorities and product launch timelines.
• Translate marketing and business briefs into clear content requirements and site experiences; submit requests to internal Creative teams and track asset delivery.
• Coordinate cross-functional workflows across Creative Brand Product Marketing and Development to deliver accurate on-brand content to the site on time.
• Manage the content deployment processincluding uploading assets and copy QAing site updates and pushing content liveacross key pages (homepage landing pages PLPs PDPs).
• Own activities related to Ruggables content management system (CMS) identify and implement opportunities to streamline workflows improve content velocity and reduce errors through improved tooling documentation and process improvements.
• Track performance of site content using tools like Looker Heap and Google Analytics work with stakeholders to recommend optimizations based on data.
• Support personalization efforts by coordinating with internal teams to integrate dynamic and targeted content into the site experience.

What Youll Need to Have:

Required:

• 5 years of experience in eCommerce site content operations or site merchandising ideally in a DTC or e-commerce business
• Strong understanding of eCommerce platforms and CMS tools (e.g. Shopify Contentful etc.)
• Experience managing content workflows and cross-functional content planning processes
• Highly organized with exceptional project management and QA skills; comfortable managing multiple simultaneous site updates and deadlines
• Collaborative mindset with experience working closely with Creative Brand UX and Engineering teams
• Familiarity with digital content KPIs and tools for tracking content performance (e.g. GA4 A/B testing platforms)
• Detail-oriented and process-driven with a continuous improvement mindset
• Comfortable working in a fast-paced environment with shifting priorities

Preferred:

• Background in home lifestyle or fashion brands
• Working knowledge of SEO strategy and keyword integration for web content
• Familiarity with A/B testing tools (Optimizely Ninetailed)
• Experience with UX writing or product storytelling on e-commerce sites

At Ruggable we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.

If you are based in California we encourage you to read this important information for California residents linked here.

To all recruitment agencies: Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.