Manager I-Project Management- Third-Party Relationship Management
Manager I-Project Management- Third-Party Relationship Management
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Job Description
At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviours and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.
Customer Fulfillment Network (CFN) is an integral part of Global Account Processing Network (GAPN) and Global Consumer Servicing and Fulfilment (GCSF) with over 1000 employees and is a key servicing component of the larger Global Servicing (GS). CFN offers wide range of services to its Customers Merchants and Commercial Clients E.g. Set-Up Account Maintenance and Research & Reconciliation. CFN has a global footprint in 15 Delivery Hubs from where it offers customer service to 24 markets in 19 different languages. Approx. 10 million customer requests and transactions are fulfilled every year. CFN plays a critical role in companywide efforts to streamline processes enable digital fulfillment and adhere to market regulations policies audit requirements and compliance framework. CFN leverages several third parties across the globe to deliver on critical fulfilment operations such as mailroom services cheque mailings scanning letter deliveries etc.
This role provides a unique opportunity to work with a global team and gain a deep understanding of CFN and GAPN processes. This role will support CFN and the third parties. Our third parties represent American Express and our oversight of these third party relationships protect our customers. This role will lead contract management testing and governance activities to enable best in class performance while mitigating any associated risks.
How will you make an impact in this role
Accountability for Customer Fulfillment Network (CFN) vendor contract requirements
Act as a Third-Party Relationship manager (TRM)
Coordinate regular Audit
Managing information security gaps in partnership with TSM
Ensure invoice payments on regular basis
Ensure vendor adherence to mandatory training and security checks
Conducting contract testing for partners
Inputting key metrics into TLM Process Unity
Accountability as the point of contact for contracts / oversight in partnership with the GSM team
Creating a strong control environment by Coordination of annual PRSA and record declaration refresh conducting contract testing for partners scorecard review
Ownership and oversight to all vendor engagements or vendor services that CFN utilizes
Leading a global team and partnering with multiple Business Units to ensure compliance with applicable laws and AEMP policies
Leading and managing gaps to closure
Act as a point of contact for any escalation for CFN owned vendor relationships or vendor related activities
Minimum Qualifications
Demonstrated ability to partner with a broad network of colleagues to drive effective issue identification and resolution.
Proven ability to develop and enhance local control and compliance frameworks.
Demonstrated interpersonal skills to work across a wide range of internal and external teams and build effective working relationships.
Strong communicator with experience engaging with senior management.
Desire to learn and continuously searching to understand industry best practices and find creative solutions.
Ability to thrive in a fast paced and fluid business environment.
Fluent English both spoken and written.
Demonstrated ability to adapt be flexible and self-motivate in a team environment.
Multi-tasker who can manage multiple streams of work concurrently to meet competing deadlines.
Third Party Risk Management experience
Knowledgeable of AEMP 10 requirements Archer and/or Process Unity systems.
Experience of collaborating across several stakeholder groups with competing deadlines.
Self-starter with experience of managing a process end to end.
Preferred Qualifications
Third Party Risk Management and/or Alternate Practice oversight experience
Non-considerations for sponsorship:
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical dental vision life insurance and disability benefits (depending on location)
Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
Required Experience:
Manager
Employment Type
Full-Time
