Senior Technical Analyst

The Information Technology department at NBCC delivers professional information and communication technology services guidance and expertise. Its mission is to empower the NBCC community to attain its objectives leveraging cutting-edge technologies available today and planning for the innovations of tomorrow.

Reporting to the Manager of Infrastructure and IT Security the Senior Technical Analyst maintains supports installs monitors consults architects and designs integrated systems and cloud solutions for NBCCs locations across the province.

Key responsibilities include:

• Deliver prompt and professional reactive support for system and cloud-related issues by diagnosing troubleshooting and resolving problems or coordinating their resolution. Act as an escalation point for complex issues and remain available for after-hours emergency response.
• Ensure accurate documentation of incidents and service requests conduct root cause analysis for recurring problems and consistently meet established service level objectives.
• Maintain optimal system and application availability security stability and performance by installing configuring testing and deploying new or upgraded solutions while developing and maintaining comprehensive technical documentation.
• Drive the evolution of system and cloud architecture by leading design enhancements developing new architectures applying standards to existing infrastructure monitoring compliance and identifying components for decommissioning.
• Proactively monitor and analyze system performance and security posture through log reviews automated alerts metric analysis and reporting on capacity performance and potential vulnerabilities.
• Collaborate with leadership to evaluate short- and long-term system and cloud requirements ensuring accurate documentation of configurations processes and service records.
• Develop implement and maintain policies procedures and training programs to support system administration operational best practices and disaster recovery readiness.

Education & Experience:

• Diploma/Degree in computer science or engineering or information technology with five (5) years progressive experience within networking systems or cloud computing.

• Industry-standard certifications within the incumbents specialized area including but not limited to Microsoft Azure cloud solutions wired and wireless networking virtualization technologies related cybersecurity practices and IT Service Management (ITIL Foundation) etc.

Professional Skills:

• Must be able to work independently or as part of a team.
• Ability to prioritize work apply departmental standards and meet deadlines.
• Managing stress is crucial given the high-pressure nature of their role requiring resilience and effective coping mechanisms.
• Ability to adapt to changes in work environment.
• Adapts easily to and welcomes technological changes.
• Exercises initiative to independently learn new technologies.
• Both written and verbal communication skills are vital for conveying technical information clearly to diverse audiences.
• Team Collaboration: works effectively in a team environment contributing positively to team operations and working relationships.
• Empathy and Emotional Intelligence: ability to understand and empathize with others showing sensitivity to their perspectives and needs.

Candidates must clearly demonstrate how they meet these qualifications on their resumes.

Other combinations of education and experience may be considered as equivalent. Subject to competition response the minimum qualifications may be raised.

With six Campuses across the province New Brunswick Community College (NBCC) transforms lives and communities across New Brunswick and contributes to the social and economic prosperity of our province.

Why work with NBCC

• You want to make a difference. By working at NBCC you can support students in achieving their educational and career aspirations help meet the needs of employers and contribute to stronger communities across New Brunswick.

• You want to belong to something bigger. NBCC welcomes the individual experiences and perspectives of our learners our staff and our partners. We nurture a culture of belonging where everyone feels valued and has opportunities to add value. NBCC is an equal opportunity employer building a dynamic team that is representative of the communities and industries that we serve.

• Were one of the best places to work in Atlantic Canada. For ten years in a row we have been named one of Atlantic Canadas Top Employers because of our commitment to families community service and employee engagement. This includes paid time off to volunteer comprehensive benefits packages and professional development opportunities.

• A culture that is focused on nurturing a sense of belonging for all employees.
• Become a member of the New Brunswick Public Service Pension Plan.
• Opportunities for professional development and training.
• Employee and Family Assistance Program (EFAP).
• Paid sick and vacation leave.
• Volunteer leave.
• Tuition Reimbursement program.

This position is a unionized position where the terms and conditions of employment are in accordance with the NBUPPE - Information Technology collective agreement for the College.

All applicants must be eligible to work in Canada at the time of application. This competition may be used to fill future vacancies at the same level.

The New Brunswick Community College (NBCC) is committed to being flexible in its operations and to the wellbeing of its employees. This includes considering reasonable requests for alternative work arrangements when feasible to meet the changing needs of the College and its order to ensure our students needs are met flexible work arrangements cannot extend beyond the New Brunswick border. NBCC employees must be living in a location that is a reasonable distance from one of our seven work locations around the province.

We promote an equal opportunity work environment.

All interested candidates are invited to submit a detailed application with a resume online by October 13 2025. All applications will be acknowledged upon receipt however only those selected for an interview will be contacted further.