Client ServicesCare Team Manager

Stillwater, NY - USA

Yearly Salary: $ 55000 - 60000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Senior Helpers ofStillwater is hiring aClient Services/Care Team Manager. This position will have overall responsibility for managing and developing all client services as well as caregivers for Senior Helpers within the franchise territory. This includes meeting goals for retention of clients and managing the growth of hours from current clients. This is a salaried position.

Reports to: Owner

Salary Range: $55000 - $60000/year

Benefits include:

- 401k Plan
- PTO
- Car Allowance

Primary Responsibilities (including but not limited to):

Ensures that clients and their families are satisfied with the Senior Helpers services and works to find solutions if needed with the appropriate employees and/or family members

Visits all clients on a bi-monthly basis to assess the quality of services as well as the client and family satisfaction and happiness level. Spends 2-3 days out of the office re-assessing clients and managing client visits in the hospital rehabs facilities etc.

Reassesses clients via the Life Profile tool working to increase care hours as needed.

Has a regular communication process for new clients that includes caregiver introductions first day of service calls and a visit within the first 30 days of service

Adapts the client care plans as needed

Communicates with Staff RN to coordinate visits as necessary

Coordinates client activities such as field trips and in-home activities; also manages the lending library or directs client services coordinator to do same

Communicates with scheduler if caregivers need to be changed

Overall management of the caregivers including development and implementation of caregiver training programs in collaboration with the Operations Director and implementation and dissemination of the Occurrence Policy

Conduct bi-monthly site checks of each caregiver to ensure care plans are being implemented correctly policies and procedures are adhered to and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations

Collaborates with the Operations Director to create morale building recognition programs for the caregivers such as Caregiver of the Month acknowledgments of high-level performances and training completions

Reviews the daily logs and time sheets bi-weekly to ensure that each caregiver is following the care plan and that lost hours are identified

Takes service inquiry calls and follows up with leads to meet revenue goals

Represents Senior Helpers at networking events and contributes to the marketing face of the company in conjunction with the Owner.

Other duties as assigned

Qualifications

Previous industry experience required

Must have exceptional organizational skills attention to detail and the ability to prioritize in a fast-moving environment

Must have excellent verbal communication skills and follow-up skills with prospects clients and client families

Ability to quickly build rapport with people of all cultures

Creative innovative and problem-solving abilities necessary

Proactive problem prevention and issue resolution leadership ability

Ability to visit client homes in the assigned territory

Bachelors degree and three years of related work experience strongly preferred including client management

Proficiency in Microsoft Word Excel and Outlook required

Ability to learn other software programs quickly

Ability to work independently and as part of a team

Why Work for Senior Helpers of Stillwater

Great Place to Work Certified
AutonomyWe encourage our team members independence and believe in our team to complete their job duties without micromanaging.
Task VarietyWe provide an engaging workday that uses your various skill sets to avoid monotony.

About Senior Helpers of Stillwater:

We are an independently owned and operated franchisee of SH Franchising LLC dba Senior Helpers. Senior Helpers has been the nations premier franchisor of in-home senior care franchisees since 2005 with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients their families and our employees.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

Manager