Bilingual Customer Service Coordinator

Fullerton, CA - USA

Monthly Salary: Not Disclosed

Posted on: 13 days ago

Vacancies: 1 Vacancy

Job Summary

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today it provides caregiving services to more than 16000 clients and employs more than 16000 caregivers. By putting people first striving for excellence and investing in purposeful innovation 24 Hour Home Care redefines what it means to care. Learn more at.

At Team 24 were driven by one purpose to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.

WHO YOU ARE:

You are apassionate and performance-driventeam player eager to take on a key role in our companys growth. You embody Team 24s Care & Compete Principles and Competencies:

In the spirit ofOwn(ing) It With Courage we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor Page

Sound interestingRead on for more details!

THE ROLE:

The Customer Service Coordinator plays a key role in supporting Disability Services by managing day-to-day communication and assisting consumers caregivers and internal teams with their service needs. As the primary point of contact for phone email and system-based inquiries this position ensures that questions are addressed quickly and accurately helping individuals access services without disruption. This role also partners closely with the office team and keeps records up to date so that every interaction is handled smoothly and in compliance with regulatory requirements.

Primary Responsibilities

Handle incoming communication across phone email and mail responding to questions and routing tasks to the appropriate team members.
Work with office staff to troubleshoot issues gather documentation and ensure support tasks are completed promptly.
Maintain up-to-date provider and consumer information within case management systems and tracking tools.
Assist with outbound initiatives including communication campaigns and follow-up activities.
Contribute to office projects and operational improvements; provide support with billing payroll and enrollment-related concerns.
Track referral activity initiate background checks and assist with onboarding steps for new providers.
Uphold compliance with Regional Center guidelines HIPAA regulations and internal policies by maintaining accurate and secure documentation.

This is a hybrid position coming into the Fullerton office 1x per week.

WHAT YOU BRING TO THE TABLE:

Skills

Strong communication and relationship-building skills with diverse stakeholders
Problem-solving and decision-making abilities to resolve inquiries efficiently
Excellent time management and organizational skills in a fast-paced environment
Attention to detail and accuracy in documentation and data entry
Proficiency with Microsoft Office and electronic case management systems
Ability to collaborate across teams while working independently when needed

Qualifications

1 year customer service or administrative experience preferably in healthcare or related fields
Spanish fluency required. Must be able to speak read and write in Spanish.
Reliable attendance and ability to adapt to shifting priorities

WHAT WE BRING TO THE TABLE:

_{24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. Additionally 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.}

_{Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.}

_{Upon review should criminal history have a direct adverse and negative relationship 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point 24 Hour Home Care will review the prospective hires written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined 24 Hour Home Care will provide a copy of the Second Individualized Assessment.}

_{Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.}

_{By Email:}
_{By Web: Phone:}

For California applicants: by applying for this position you acknowledge and consent to the collection use and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$21$23.63 USD

Required Experience:

WHO WE ARE:24 Hour Home Care is a trusted in-home care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabil...