Technology Support Manager
Technology Support Manager
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Job Description
Job Title: Technology Support Assistant
Location: Leadership Prep Schools Frisco TX
Reports To: Chief Operations Officer
Exemption Status: Exempt/Professional
Position Overview
Leadership Prep Schools is seeking a dynamic and experienced Technology Support Manager to lead and oversee all aspects of campus and district technology operations. This individual will manage coordinate and evaluate campus technology support staff ensuring efficient and effective delivery of technology services across all campuses. The ideal candidate is a proactive problem solver with strong leadership skills and a passion for supporting educational environments.
Key Responsibilities
- Leadership & Management
- Supervise and evaluate campus technology support staff.
- Coordinate technology support across multiple campuses.
- Serve as a key liaison between technology staff and campus administration.
- Provide training and support to staff on current and emerging technologies.
- Technology Operations
- Manage maintain and troubleshoot school-wide technology systems hardware and software.
- Oversee network infrastructure and ensure secure reliable access for staff and students.
- Troubleshoot and resolve hardware software and network issues.
- Maintain accurate inventory of all technology assets.
- Create and maintain highly reliable systems for all aspects of LPS technology services.
- Strategic Planning & Budgeting
- Plan and manage the technology budget including ordering equipment and software.
- Research and recommend technology purchases aligned with school goals.
- Develop and implement policies and procedures for technology operations.
- Support & Collaboration
- Work closely with campus administrators to align technology support with instructional needs.
- Provide individual and group training for staff on technology use.
- Ensure compliance with security protocols and data protection standards.
- Other Duties as Assigned
Key Performance Indicators (KPIs)
- Technology Uptime: Maintain 99% uptime for critical systems and network infrastructure.
- Support Response Time: Average response time to support tickets within 24 hours.
- Issue Resolution Rate: Resolve 90% of support tickets within 3 business days.
- Staff Satisfaction: Achieve 85% satisfaction rating from campus staff in annual tech support surveys.
- Inventory Accuracy: Maintain 100% accurate inventory records for all technology assets.
- Budget Efficiency: Stay within 95% of allocated technology budget annually.
- Training Completion: Ensure 100% of staff complete required technology training sessions.
- Security Compliance: Zero major security breaches; maintain full compliance with data protection policies.
Qualifications
- Proven experience in technology management preferably in an educational setting.
- Strong knowledge of computer hardware software networking and security.
- Excellent leadership communication and team-building skills.
- Ability to manage multiple projects and prioritize tasks effectively.
- Experience with budget management and procurement processes.
- Experience with API and SIS integrations.
Physical & Environmental Demands
- Ability to lift and move computer equipment as needed.
- Comfortable working in a fast-paced dynamic school environment.
- Strong organizational and stress management skills.
This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.
Required Experience:
Manager
Employment Type
Full-Time
