User Support Analyst (FlexibleHybrid)

Are you a strategic thinker with a passion for public service and user support The NC Department of Information Technology (NCDIT) is seeking a dynamic and detail-oriented User Support Analystto join our Public Safety South Coastal Region this pivotal role the individual serves as technical support to the NC Department of Public Safety (DPS) and the NC Department of Adult Correction (DAC) as a member of the Regional Technical Support Services Group (RTSS) within the Integrated Network Service (INS) team.

Key Responsibilities

• Providing technical support in the areas of troubleshooting problem solving setup configuration and installation of desktops laptops printers and other computer-related hardware
• Loading software and supporting end-user problems associated with hardware and software
• Assist in the development and installation of local area network systems (LANS) cable infrastructure personal computers printers and operating systems
• Working in concert with other management and program management to ensure business goals are met and project schedules are maintained
• Providing user orientation of equipment and functionality
• Managing IT equipment inventory in the Region
• Participating in local and statewide IT Projects
• Requires frequent regional/statewide travel

Why NCDIT

At NCDIT youll be part of a mission-driven organization that values innovation collaboration and public impact. This is your opportunity to make a meaningful difference in how technology and finance intersect to serve the people of North Carolina. If youre ready to lead with purpose and grow your career in a supportive and forward-thinking environment we encourage you to apply.

About the Division

The RTSS Group provides support for desktop and laptop computers mobile devices printers site surveys Voice over Internet Protocol (VoIP) WebEx and site infrastructure support. We cover over 400 sites including prisons community supervision juvenile justice and administrative offices across the entire state of North Carolina.

As NCDITs services reach North Carolina residents from all backgrounds we believe that our workforce should reflect the demographics of the state. The workforce is our most valuable asset to recognize understand and meet the IT needs of our constituents across North Carolina. Our agencys culture is derived through the implementation of thoughtful practical innovative and data-driven strategies. We are an Employment First state ensuring that people with disabilities have equal opportunities to succeed in the state government workplace (Executive Order 92). NCDIT supports recent executive orders to address pay equity for women (Executive Order 93) establish paid parental leave for birth adoption and foster care (Executive Order 95) and implement fair chance policies (Executive Order 158). NCDIT also has several initiatives designed to help past and current military personnel and their spouses find rewarding careers with us. Join a team that welcomes values respects and supports all members of our work community.

The following Management Preferences are not required but applicants that possess these skills are preferred:

• Experience with different types of computer hardware mobile devices software peripherals and components networking protocols fabricating LAN cables and communications
• Experience consulting with clients and other IT professionals to resolve technical issues and ensure resolutions
• Experience independently resolving routine and non-routine issues on software and/or hardware

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See theEducation and Experience Equivalency Guidefor details.

The North Carolina Department of Information Technology (DIT) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws state laws and Executive Orders.

NCDIT uses the Merit-Based Recruitment and Selection Plan to fill posted positions. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.

• Employment at NCDIT is contingent upon a satisfactory background check.
• Applicants seeking Veterans Preference must attach a DD form 214 Certificate of Release or Discharge from Active Duty along with your application.
• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions you must attach either a DD256 or NGB 22.
• Applicants applying for positions that require specific coursework must upload and attach a copy of the transcript with their application.
• Applicants with relevant professional certifications to the posted job must attach proof of active certification along with the information in the Certificates and Licenses section.
• If applicants earned college credit hours but did not complete a degree program they must attach an official transcript to each application to receive credit for this education.
• If applicants earned a foreign degree foreign degrees require an official evaluation for U.S. equivalency and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification:
• IT positions that support the NC Department of Public Safety must adhere to the United States Department of Justice Final Rule on the National Standards to Prevent Detect and Respond to Prison Rape under the Prison Rape Elimination Act (PREA) Standards at 28 C.F.R. Part 115 Docket No. OAG-131 RIN 1105-AB34. Refer tohttp:// for hiring and promotion prohibition requirements.

At NCDIT we are dedicated to fostering a collaborative and flexible work environment offering a hybrid remote work option for positions that are conducive to remote flexibility. If you do not currently reside within a reasonable commuting distance of the assigned duty station new hires are granted up to 120 days from their start date to relocate. This relocation ensures the ability to work onsite multiple days per week. If youre eager to contribute to a dynamic workplace we encourage you to apply!

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service addition paid parental leave is available to eligible employees.

Some highlights include:

• The best funded pension plan/retirement system in the nation according to Moodys Investors Service
• Twelve (12) holidays/year
• Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
• Twelve (12) sick days/year which are cumulative indefinitely
• Longevity pay lump sum payout yearly based on length of service
• 401K 457 and 403(b) plans

Learn more about employee perks/benefits:

• Why Work For NC
• NC OSHR: Benefits
• NC OSHR: Total Compensation Calculator

To Apply

To apply for this position please click the Apply link above (on the Government Jobs website) or visit to complete an on-line application.

Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account and click Application Status. If you are selected for an interview you will be contacted by management. If you are no longer under consideration you will receive an email notification. If there are any questions about this posting other than your application status please contact:

NCDIT Human Resources

Spencer Barrett

For technical issues with your application please call the Applicant Support Help Line at .