Restoration Estimator-PacWest Restoration-Damage Repair

Tigard, OR - USA

Yearly Salary: $ 75000 - 100000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k) matching
Company car
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Restoration Estimator - Portland OR

Salary $75000 to $100000 Depending on Experience - Full Benefits Package

Key Responsibilities:

Customer Service Communication and Sales - Serve as Initial primary contact with owners adjusters and consultants.
You are the first response to job opportunities. It is your job to dispatch to a project inspect & sign the job. You will call the customer typically before the mitigation is complete to introduce yourself and set up a site inspection to gather the necessary information pertaining to the reconstruction necessary to complete the project.
Educate the customer on the processes of reconstruction insurance process job schedule and completion and establish realistic expectations for the process.
Scope development negotiation and agreements with customers and adjusters.
Create repair estimates using industry programs Xactimate and Xactanalysis
Consistently identify potential site hazards (asbestos lead paint mold etc.).
Must conduct oneself professionally and with courtesy at all times. Must be proactive conveying information and be immediately responsive to requests for information.
Comprehensive understanding of customer service principles and practices.
Attention to detail and keen sense of safeguarding other peoples property and information.
Work closely with all customers and adjusters to fulfill excellent service experience.
Ensure all communication between customer work partners is handled effectively using professional techniques and excellent communication so that all work provided by subcontractors or in-house employees meets or exceeds Company standards and creating return customers not just of the customer but the referring parties insurance company etc.
Ensure delivery of excellent customer service and communication.
Customer inquiries/complaints are monitored quickly acted upon and properly recorded in Dash.
Initiate all required contracts authorizations and other required documents with customers.
Documentation of work flow process in job notes located in the project file in Dash in a timely and accurate manner within the designed timeframes.
Make calls daily and/or correspondence to customers and adjusters to collect balances owed.
Work with coordinators customers and adjusters to resolve outstanding issues.
Update customer files with payment and contact information.
Arrange payment plans when necessary.
Create and maintain good relationships with partners vendors insurance carriers adjusters supervisors co-workers and customers.
Track and record incoming customer payments on your collections tracker.
Work closely with Office Manager for all legal matters pertaining to past due customer accounts and property liens.
Accountable for reducing delinquency of customer accounts.
Create accurate floor plans in Xactimate Sketch.
Residential/Multi-family estimating experience.
Create and adhere to acceptable budgets and address overages as they present themselves.
Independently manages own work.
Make routine calls to customers to collect progress payments and final invoicing.
Assist in pricing change orders and supplements.
Complete all open items and supplements and supply info to the adjuster.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Assist in the development and continuing improvement efforts of the company.
Comply with company and department policies procedures guidelines and standards.
Attend sponsored operations and safety training courses as required.

Qualifications:

At least 3 years Xactimate estimating experience.
Must use corporate standards for Xactimate estimates proposals etc.
Extensive Customer Service experience.
Microsoft office skills.
Professional demeanor and appearance excellent Telephone skills.
Ability to work well with others maintain professional interaction with co-workers and vendors.

Project Scoping & Sales:

Meeting adjusters on the job-site
Delivering estimates and final billings
Maintaining good reporting to know all work in process and that we are taking advantage of all opportunities to serve our clients.

Post Production Responsibilities:

Contact all customers to ensure that they are pleased with the project.
Ensure that all invoices are prepared and processed quickly.
Collect any outstanding payments as needed.
Review project profitability to ensure we met our target of 50% GP.
Hold a project debriefing to discuss how the project was handled and what should have been done differently to continuously enhance and improve processes within the company.

Our benefits include:

Health Insurance (including Vision Dental & Life)
Retirement plan with company match
Sick Time Vacation & Holiday Pay
Advancement Potential
Company Vehicle Insurance Fuel Card

We believe a company is only as good as its people and we are looking for members to join our team. If you are interested in learning more about a career with PacWest Restoration as a Property damage Estimator apply today!

Compensation: $75000.00 - $100000.00 per year

PacWest Restoration is a property restoration & remodel company serving both residential and commercial clients throughout the Pacific Northwest. We provide 24-Hour Emergency Services for homeowners and business owners in the Northwest Oregon area. Our Damage Assessment Specialists work closely with insurance companies to generate claims quickly. And our professional Restoration & Remodel crews are capable of delivering quick results on any size project.

Benefits:401(k) matchingCompany carCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceRestoration Estimator - Portland ORSalary $75000 to $100000 Depending on Experience - Full Benefits PackageKey Responsibilities:Customer...