HRSS Operations Analyst

Company:

Description:

We are seeking a talented individual to join our Talent & Inclusion Operations team at Mercer. This role will be based in Manila Six/NEO. This is a hybrid role that has a requirement of working at least 10 days a month in the office.

The HRSS Operations Analyst is responsible for supporting talent development initiatives. You will be a part of our Regional Training function that serves as the operations team for the Corporate Information Solutions (CIS) department specializing in Workday Learning and providing support to Workday Learning administrators globally. You will also manage the end-to-end process for the professional qualifications body in the UK called Chartered Insurance Institute (CII).

We will count on you to:

• Workday Learning Queries:Serve as the primary point of contact for all Workday Learning-related inquiries providing timely and accurate information to learners and administrators.

• Workday Learning Administrator Security Access:Responsible for processing Workday Learning Administrator access requests and monitor their training progress to ensure they are ready to create courses and programs in the live production environment.

• Degreed Professional Rights: Manages and documents all requests for Degreed Learning Professional Rights and forwards them to the T&I COE department for approval.

• Workday Learning Reports: Provide learning reports to colleagues and managers.

• Mass Enrollments:Handles all active and historical bulk enrollment requests through the EIB method.

• Course / Program Review & Approval: Responsible for reviewing all courses submitted in live Workday and MMC8 (testing environment) to ensure they meet the established standards.

• Chartered Insurance Institute (CII): Manages the end-to-end process for CII including course enrollments new memberships membership renewals prior learning credits etc. Also responsible for validating invoices and receipting them in iProcurement.

What you need to have:

• Technical Proficiency: Intermediate Excel skills to efficiently manage and analyze large volumes of files and data.

• Communication Skills:Strong verbal and written communication skills to effectively serve as the point of contact for learners and Workday Learning Administrators.

• Organizational Skills: Ability to manage multiple tasks while ensuring accuracy and attention to detail.

• Customer Service Orientation: A commitment to providing excellent support to learners administrators and stakeholders.

What makes you stand out

• Workday Learning Proficiency: Familiarity with the Workday platform or similar learning management systems. Experience with automated enrollment methods such as EIB.

• Collaboration Skills: Experience working with external vendors. Ability to work effectively with cross-functional teams and stakeholders to achieve shared goals and ensure smooth operations.

Why join our team:

• We help you be your best through professional development opportunities interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.

• Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.

Mercer a business of Marsh McLennan (NYSE: MMC) is a global leader in helping clients realize their investment objectives shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.